Principal Solution Architect

At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do.

Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Principal Solution Architect

Let s do this. Let s change the world. In this vital role you will be focusing on Amgen s deployment of Salesforce applications on the platform. Functioning as a Principal IS Architect, the Salesforce Architect provides critical technical leadership to ~80 product teams supporting critical Amgen business value.

The Salesforce Architect will co-develop the strategy and framework and be a liaison between Amgen s Salesforce platform team and product teams to help with enablement, adoption and alignment with Amgen s new enterprise-wide Salesforce implementation.

The Salesforce Architect will work as part of the dedicated Salesforce platform team to develop artifacts such as standards and patterns (both theoretical and concrete implementations) and provide technical expertise to business analysts, Salesforce developers, and product owners to promote reuse and Salesforce platform standard methodologies.

Platform Architects collaborate with Amgens product teams during project planning and implementation to share their comprehensive knowledge of the Salesforce platform and product suite. Combined with their previous experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible business solutions that meet and exceed our customers needs while maintaining compliance with regulatory and standard methodology requirements. They paint a solution vision, architect both the system and the implementation approach, and then watch it changes the status quo.

• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies
• Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and platform education
• Drive the creation of application and technical design standards which leverage best practices and effectively integrate Salesforce into Amgen s infrastructure
• Troubleshoot key product team implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level
• Review releases and roadmaps from Salesforce and evaluate the impacts to current applications, orgs, and solutions.
• Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution
• Negotiate solutions to complex problems with both the product teams and third-party service provider
• Build relationships and work with product teams; contribute to broader goals and growth beyond the scope of a single or your current project

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree / Masters degree / Bachelors degree and 12 to 17 years of Information Systems experience

Preferred Qualifications:

• Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform, Sales Cloud and Service Cloud, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resources
• Proven experience and ability to develop custom configured, Visualforce and Lightning applications on the platform.
• Demonstrable knowledge of the capabilities and features of Service Cloud and Sales Cloud.
• Proven ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases
• A thorough understanding of web services, data modeling, and enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or
• ETL tools), and common integration design patterns with enterprise systems (e. g. CMS, ERP, HRIS, DWH/DM)
• Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies
• Salesforce Admin, Advanced Admin, Platform Builder required; Salesforce Certified Technical Architect a plus.
• Salesforce Health Cloud experience is beneficial but not required

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.