We are looking for a highly skilled and experienced Principal Product Support Engineer to join our team at Symphony Services Corp. (I) Pvt Ltd, located in the industry of IT Services Consulting.

Roles and Responsibility

Provide technical support and troubleshoot complex issues related to software products.
Collaborate with cross-functional teams to identify and resolve product-related problems.
Develop and maintain documentation of technical solutions and knowledge base articles.
Analyze customer feedback and recommend improvements to product development.
Participate in training and onboarding new engineers to ensure they have the necessary skills and knowledge.
Stay up-to-date with industry trends and emerging technologies to improve product support processes.

Job Requirements

Strong understanding of software development principles and methodologies.
Excellent problem-solving skills and ability to analyze complex issues.
Effective communication and collaboration skills to work with diverse teams.
Ability to prioritize tasks and manage multiple projects simultaneously.
Strong attention to detail and ability to document technical information clearly.
Experience with agile development methodologies and version control systems.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Principal Product Support Engineer