We are looking for a highly skilled and experienced Product Support Engineer to join our team at Symphony Services Corp. (I) Pvt Ltd, located in [location to be specified]. The ideal candidate will have a strong background in product support and a passion for delivering exceptional customer experiences.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex product-related issues efficiently.
Collaborate with cross-functional teams to identify and implement solutions.
Develop and maintain comprehensive knowledge of products and services.
Create and maintain documentation of support cases and resolutions.
Analyze customer feedback and suggest improvements to the product or support process.

Job Requirements

Strong understanding of product support principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong analytical and troubleshooting skills.
Experience with customer relationship management software.
Ability to collaborate with internal teams to resolve customer complaints.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Product Support Engineer