Job
Description
About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. With a legacy of partnering with Fortune 500 companies and high-growth enterprises across industries, Firstsource combines deep domain expertise, innovative methodologies, and state-of-the-art tools to deliver measurable business impact. About the Team You will join Firstsource’s Management Consulting practice, a collaborative, high-performance team that blends strategic thinking with hands-on execution. Our consultants work across sectors to co-create solutions with clients, leveraging cross-functional expertise and a culture of continuous learning. Role Summary As a Principal, you’ll drive strategic account leadership in the healthcare sector, overseeing large-scale transformations in clinical operations, market access, and digital health—enhancing patient outcomes and operational efficiency. Key Responsibilities Strategic Account Stewardship: Own key healthcare client portfolios—define multi-year strategies, lead executive dialogues, and ensure value realization. Solution Innovation & GTM Strategy: Create new healthcare service offerings—real-world evidence platforms, value-based-care frameworks—and guide go-to-market planning. Business Development & Revenue Growth: Set revenue targets; negotiate major contracts; cultivate relationships to expand healthcare and life-sciences engagements. Thought Leadership & Knowledge Management: Publish healthcare white papers; represent Firstsource at industry forums; oversee curation of case studies and playbooks. Talent & Culture Stewardship: Coach senior teams; lead healthcare talent acquisition; champion diversity & inclusion; foster sector expertise. Firm Leadership: Partner with firm leadership on strategic initiatives, practice OKRs, and organizational planning. Qualifications & Skills MBA or advanced degree with significant healthcare specialization. 12+ years of leadership experience in healthcare consulting or industry roles. Deep domain expertise in clinical operations, HEOR, or digital health. Exceptional executive presence; proven track record advising CXOs. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Show more Show less
