Presales Head | Cross Identity

• Provide technical leadership and mentorship to team members, fostering a culture of continuous learning and growth.
• Act as a subject matter expert (SME) in Identity and Access Management, providing guidance across projects, pre-sales engagements, and support operations.
• Ensure alignment between business goals and technical solutions, driving customer success and satisfaction.
• Collaborate with cross-functional teams, including Product Management, Engineering, Sales, and Customer Success.
• Identify opportunities for process improvements and technical innovations to enhance efficiency and product delivery.

IAM Technical Lead Pre-Sales Team

• Collaborate with the sales team to understand customer requirements and provide technical expertise during the sales process.
• Design and deliver compelling product demonstrations, Proof of Concepts (POCs), and technical presentations to potential clients.
• Analyze customer environments and recommend tailored Cross Identity IAM solutions that meet business and technical requirements.
• Address technical queries, objections, and RFP/RFI responses to support successful deal closures.
• Stay updated with the latest IAM trends and technologies to position CI effectively in competitive markets.

Qualifications:

• Education:

  Bachelor s degree in Computer Science, Information Technology, or a related field. Advanced certifications in IAM technologies are preferred.

• Experience:

  Minimum of 10 years in Identity and Access Management with strong technical expertise in areas like Access Management, Identity Governance, Privileged Access Management, and Single Sign-On.

• Certifications:

  Relevant IAM certifications (e.g., CISSP, CISM, CISA, or vendor-specific certifications like SailPoint, Saviynt, Okta, Ping, etc.) are a plus.

• Strong technical knowledge of IAM protocols (SAML, OAuth, OpenID Connect), Directory Services, MFA, and Identity Federation.
• Strong technical knowledge of Identity Management processes such as User Lifecycle Management, Provisioning/deprovisioning, and Access request and approval processes
• Good understanding of the Access Governance processes such as Access Review and recertification, Segregation of Duties (SoD) violations, Orphan and Dormant accounts, and Entitlement management
• Proven experience in solution architecture, technical troubleshooting, and system integration.
• Excellent leadership and team management skills with the ability to mentor and develop technical talent.
• Strong problem-solving abilities with a customer-centric approach.
• Outstanding communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical stakeholders.
• Experience with scripting languages (e.g., Java, PowerShell, Python) and API integrations is an advantage.