Presales Consultant

Associate Solution Architect Infrastructure Managed Services (IMS)

Location:

Role Summary

• Act as a trusted advisor during customer discussions, workshops, and discovery sessions to capture business and technical requirements.
• Analyze customer IT landscapes, identify gaps, and propose innovative DIMS solutions aligned to their transformation and optimization goals.
• Translate business outcomes into technical architectures and service delivery models.
• Architect solutions across all DIMS towers including:
• Data Center Operations (L1–L2-L3 monitoring, incident/change/problem management etc.)
• Enterprise Networks (WAN, SD-WAN, routing/switching, network monitoring)
• Storage & Backup (SAN/NAS, replication, tape/cloud workflows)
• Workplace Services (EUS, VDI, patching, imaging, remote support)
• Service Desk (ticket lifecycle, automation, ITSM tools like Manage Engine, ServiceNow)
• Own the solution end-to-end from conceptualization to delivery handover, ensuring technical feasibility and compliance with customer requirements.
• Develop architecture diagrams, workflows, and operating models to clearly articulate the solution approach.
• Partner with sales teams to position solutions effectively during pursuits, proposals and presentations.
• Contribute to RFP/RFQ/RFI responses with detailed technical write-ups, solution differentiators and compliance matrices.
• Participate in customer pitches and executive-level presentations to explain solutions in a business-centric manner.
• Build detailed effort and cost models based on service scope, resource estimation, and delivery assumptions.
• Create BoQs, pricing models, and cost-to-serve frameworks in collaboration with finance and delivery teams.
• Support sales in achieving competitive pricing while maintaining profitability.
• Work closely with delivery, transition and OEM partners to validate service feasibility and effort drivers.
• Contribute to solution repositories, reusable assets, and knowledge base for faster turnaround on future pursuits.
• Provide inputs to enhance offerings, service catalogs and go-to-market (GTM) strategies.
• Strong exposure to

  ITIL-based Service Management

  , SLA/KPI frameworks and incident/problem/change workflows.
• Hands-on understanding of:
• Service Desk operations (ticketing tools, escalation workflows)
• End-User Computing (device lifecycle, remote support, endpoint management tools)
• Networking (L1–L2-L3 troubleshooting, WAN, SD-WAN fundamentals)
• Storage/Backup (tools, policies, retention models)
• Data Center Monitoring & Operations (tools, automation, L1-L3 incident handling)
• Proven ability to design Visio diagrams, Excel-based estimation models and structured Word proposals.
• Strong stakeholder management skills with the ability to influence both technical and business audiences.
• Team-oriented, adaptable and capable of growing into a lead Solution Architect role.

• ITIL Foundation

  – for service management grounding

• CCNA

  – for networking fundamentals

• MCSA or equivalent

  – for infrastructure dept.
• OEM certifications/exposure (e.g., NetApp, Dell EMC, HPE, Commvault, Veritas) – advantageous

If interested, please share your updated resume to priyadharshani.p@3i-infotech.com