Premier Customer Care Representative

FedEx

0 - 8 years

3 - 4 Lacs

mumbai

Posted:4 days ago| Platform:

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Skills Required

relationship management claims fedex customer care representative issue resolution genetics customer support business solutions monitoring logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Premier Customer Care; Premier Customer Support; All dedicated account desk/ sales solutions support processes for industry verticals and/ or high value customers, execution of solution logistics, tracking & monitoring solutions (including prevention), relationship management, issue resolution;
Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro-active Notification;
Pro-active Prevention; Relationship Management; Run and Provide Customized Reporting
Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals.
Participates/leads in the design, development and implementation of processes within area of expertise.
Analytical Skills;
Judgement & Decision Making Skills;Planning & Organizing Skills;Presentation Skills;
Problem Solving Skills,

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