Pre Sales Associate

Company Description

Our Company Interio World is a startup Interior Design Firm. The Company is focused on 100% growth with the ability to create luxurious, sophisticated interiors of timeless quality, extraordinary design, and functionality, infused with clients personal style and desires. Most importantly we respect our clients budget and established timeline. We mainly prefer an understanding work life balance where employees are self motivated with no boundaries for future growth.

Role Description

This is a full-time on-site role for a Pre Sales Associate located in the Greater Kolkata Area. The Pre Sales Associate will be responsible for managing the initial stages of the sales process. Make outgoing calls to potential customers to schedule high quality leads for sales. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell services when they arise. Follow up with potential customers in a timely manner if necessary. Manage a large number of outbound calls in a timely manner. Document all call information in the CRM according to standard operating procedures. Meet personal/team qualitative and quantitative targets. Possess strong knowledge of Interio World services to identify customer needs when qualifying them. Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue. Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness. Schedule Experience Centre visits with our design team as per defined process. Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints. Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time. Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints. Communicate effectively and professionally in all forms of communication with internal and external customers. This includes understanding customer requirements, preparing and delivering presentations, creating proposals, and addressing client queries. The role requires close collaboration with the sales and technical teams to ensure alignment with customer needs and driving the lead generation process.

Qualifications

• Excellent communication and interpersonal skills (English, Hindi and Bengali is a must)
• Strong analytical and problem-solving skills
• Ability to understand and articulate technical concepts to non-technical audiences
• Proficiency in creating and delivering presentations and proposals
• Experience in customer relationship management (CRM) tools
• Knowledge of the interior design and architecture industry is a plus
• Self-motivated and able to work independently as well as with a team
• Bachelor's degree in Business Administration, Marketing, or related field
• 2-5 yrs of relevant experience in Tele sales, Inside sales or similar