Pre-sales and Support Specialist

Job Description

Pre-sales and Support Specialist Roles and Responsibilities: Presales Activity - Analyze, review, and respond to Requests for Quotations (RFQs) with accurate technical and commercial details. - Collaborate with internal teams to ensure competitive and feasible proposals. - Assist in preparing technical and commercial proposals aligned with client requirements. Technical Support - Act as the primary point of contact for clients, addressing technical queries and providing necessary clarifications. - Work closely with the sales and engineering teams to understand customer requirements and offer appropriate solutions. - Conduct product demonstrations and presentations to showcase technical capabilities. Project Execution - Ensure timely and high-quality delivery of projects by coordinating with cross-functional teams. - Track project progress and resolve any technical or operational challenges. - Assist in resource planning to meet project deadlines efficiently. Site Management - Oversee installation and commissioning activities at client sites. - Manage and coordinate site teams to ensure smooth execution of on-ground operations. - Ensure compliance with safety and operational protocols at project sites. Documentation - Maintain accurate and complete project documentation, including RFQ responses, proposals, and technical reports. - Ensure proper record-keeping of all client communications and approvals. - Assist in creating standard operating procedures (SOPs) for technical and project-related processes. Required Qualification and Experience Seeking a candidate with 3-6 years of experience working in presales A well-organized individual who works under tight deadlines, and has a problem-solving approach. Excellent administration and project management skills. Confidence coordinating teams and managing upwards. A team player with a strong and confident personality and a positive attitude with great dedication. Excellent written and communication skills. Understands the Sales Lifecycle able to work on multiple Enquires/Opportunities Simultaneously.