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Practice Delivery Lead L3

Practice Delivery Lead L3

Wipro

10 - 15 years

20 - 25 Lacs

noida

Posted:3 hours ago| Platform:

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Skills Required

software development life cycle project management ams delivery leadership sap implementation sap support salesforce estimation pmp delivery management stakeholder management team leading digital transformation project planning crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a self-driven, success oriented and inspiring leader for the position of Practice Delivery Leader (PDL) for Wipro Salesforce practice, to manage Salesforce accounts/engagements, leader shall be responsible for executing delivery of multiple accounts across market unit and ensuring customer success, profitable growth, employee satisfaction, capability building and innovations by leveraging eco system.

Key Responsibilities

Leader should have direct experience of managing delivery of Salesforce complex and large programs/accounts of size 800+ FTEs and revenue of $100+ Mn, manage C level customer relationships and identify opportunities of growth.

Customer Success: Conduct regular delivery cadence with customer/internal stakeholders to prevent schedule/cost overruns proactively and implement best delivery practices.

Profitable growth: Ensure Y-o-Y 15% profitable growth and meet operating margins target.

Drive forecasting and fulfilment for the accounts from both confirmed opportunities as well as the opportunities in pipeline.

Enable/implement value added services and solutions to customer in line with Wipros offerings.

Has good understanding of the delivery operational parameters and drive them to align to organization norms.

Understand customer vision and proactively build solutions to manage sustained growth.

Would be instrumental in delivery led growth by scoping/farming new opportunities within the accounts proactively.

Align with the client partners to build winning solutions and deliver.

Key Skills

Total experience of 17+ years in Salesforce/CRM space with at least 5+ years as a Delivery leader/PDL

Must have experience in Salesforce Implementation, Rollout and AMS programs, should have executed projects with different SDLCs, engagement levels

Knowledge of Estimation techniques

Knowledge of Quality parameters

Client Centricity

Execution Excellence

Collaborative Working

Nurturing People

Passion for Results

Strategic Perspective

Stakeholder Management

Managing Complexity

Problem Solving & Decision Making

Mandatory Skills: Delivery Management .

Experience: >10 YEARS .

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Practice Delivery Lead L3