Post Sales Professional

1 - 4 years

2 - 6 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

  • Serve as the single point of contact for customers during the post-sales journey
  • Validate and verify booking details, payment records, and supporting documents in coordination with sales teams
  • Coordinate with internal departments (Finance/RCM/Sales) for timely generation of invoices, demand letters, and documentation
  • Maintain accurate and up-to-date customer data in CRM tools or Excel trackers
  • Proactively communicate with customers on payment reminders and service updates
  • Address and resolve customer queries, ensuring timely closure and customer satisfaction
  • Identify process gaps and suggest improvements to enhance operational efficiency and customer experience

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