Key Responsibilities: Serve as the single point of contact for customers during the post-sales journey Validate and verify booking details, payment records, and supporting documents in coordination with sales teams Coordinate with internal departments (Finance/RCM/Sales) for timely generation of invoices, demand letters, and documentation Maintain accurate and up-to-date customer data in CRM tools or Excel trackers Proactively communicate with customers on payment reminders and service updates Address and resolve customer queries, ensuring timely closure and customer satisfaction Identify process gaps and suggest improvements to enhance operational efficiency and customer experience
Responsibilities: Engage with potential clients through inbound and outbound calls and digital inquiries Understand client requirements and recommend suitable property options Coordinate and schedule site visits with clients and the sales team Ensure timely follow-ups with clients to maintain engagement and drive conversions Maintain accurate and up-to-date records of all client interactions and lead progress in the CRM system Collaborate with the Sales team for effective lead handover and closure support Achieve defined targets for lead conversions, client engagement, and site visit scheduling Deliver superior client experience through professional communication and relationship management
What does this role hold for you Converting prospects into customers by showcasing appropriate primary residential properties to the prospects, matching the investment need of the prospectsUsing leads generated by the Marketing team as well as generating self-leads to convert them into customers, through local activities (procuring relevant databases, doing on-ground activities in corporates, clubs etc) Taking prospects for site visits, answering all relevant queries in the process, liaising with Developer or with PropTigers Developer Relations Team for any clarification, if needed Ensuring compliance with the operations process Ensuring that prospects and customers are satisfied with their interaction with PropTiger at all touchpoints Providing after sales services and assisting in Home Loans for the customers
On-boarding new members, inducting them into basics of Real Estate sales and in the PropTiger com pitch; explain expectations / objectives / targets clearly Assisting the team in meeting targets, helping in larger client meetings Interfacing with Central Marketing & Technology Team to facilitate adequate leads/ marketing support for team members Interfacing with Developer Relations team to ensure a clear understanding of the focus properties among team members Executing on-ground marketing activities like kiosks in corporates, clubs etc to generate local self-leads for the team Establishing client base of organizations, associations, social & corporate businesses through direct & indirect outside sales effort for the purpose of securing business for the company to ensure that predetermined sales expectations are met and exceeded