Post-Sales Engineer

Key Responsibilities

After-sales Technical Support

• Provide on-site and remote troubleshooting for PV inverters (string and central).
• Diagnose hardware and software faults, and perform repairs or component replacements.
• Support inverter commissioning, parameter configuration, and system performance verification.

Customer Service & Issue Resolution

• Respond promptly to customer complaints and provide effective technical solutions.
• Maintain good communication with EPCs, distributors, and end customers.
• Prepare service reports and maintain accurate service records.

Quality Feedback & Continuous Improvement

• Report product failures, reliability data, and field test results to HQ and R&D teams.
• Participate in root cause analysis and provide feedback for design improvement.
• Assist in implementing product updates, firmware upgrades, and system optimization.

Training & Technical Documentation

• Conduct technical training for customers, installers, and local service partners.
• Prepare and update service manuals, troubleshooting guides, and FAQs.

Health, Safety & Compliance

• Ensure all field service operations comply with company and local safety regulations.
• Promote and implement electrical safety practices in installation and maintenance work.

Qualifications

Education:

• Bachelor’s degree or above in Electrical Engineering, Power Electronics, or Renewable Energy.

Experience:

• 5-year post-sales of experience with commissioning, maintenance, or technical service of solar inverter in both North and South Regions.
• Experience with major inverter brands (e.g., Huawei, Sungrow, Growatt, SMA, etc.) preferred.

Skills & Competencies:

• Strong troubleshooting and analytical skills for power electronics systems.
• Familiar with communication protocols (Modbus, RS485, Ethernet) and PV monitoring platforms.
• Good command of English (written & spoken); Hindi or other Indian languages are a plus.
• High sense of responsibility, teamwork spirit, and ability to travel frequently.