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Naiknavare Developers
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Possessions Manager

Possessions Manager

Naiknavare Developers

5 - 10 years

7 - 8 Lacs

pune

Posted:6 days ago| Platform:

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Skills Required

customer relationship possessions customer support customer handling client satisfaction customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1.Quality Certificate

Received Quality Certificate and inspect the unit.

2. Client Inspection

Possession Team to send inspection invitation emails to clients.
Coordinate with the Marketing Team for possession gift arrangements.

3. Snag Management

After the client inspection, if any snags are identified, coordinate with the Engineering Team

for resolution.

Regularly follow up with the contruction Team for updates on snag clearance and flat

readiness.

4. SOA & Possession Letter

Once the final inspection is completed, inform the CRM Team to clear the Statement of

Account (SOA).

After SOA clearance and receipt of the possession letter, inform the customer via email.

5. Possession Handover

Schedule the possession date and time.
After handover, maintain both hard and soft copies (scan) of the possession letter for records.

6. Customer Communication

Respond to customer queries through calls and emails on a daily basis.

7. Reporting & Record Maintenance

Prepare and maintain all possession-related reports.
Update the possession tracker on OneDrive after every possession. o Share MIS reports for society formation. o Prepare weekly and monthly possession reports. o Arrange signature for society formation documents 8. Upkeep & Budget Management o Maintain records of upkeep staff bills, verify, and submit them to the billing department for clearance. o Obtain management approval for upkeep and electricity budgets. o Send internal emails to the BOQ and Estimation Departments for preparation of work orders related to upkeep vendors.

Preferred candidate profile

Minimum 5 years experience in handling possessions and Customer interaction in a Real Estate Company .
Excellent Communications skills
High Customer service orientation

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