Back Office Coordinator

Role & responsibilities

• Coordinate between sales, logistics, and accounts teams for smooth order execution.
• Prepare and maintain sales orders, quotations, and customer correspondence.
• Track and follow up on pending orders, dispatch schedules, and deliveries.
• Support the sales team in preparing tenders, documentation, and presentations.
• Maintain accurate customer records and update CRM systems.
• Assist in generating sales reports, forecasts, and performance analysis.
• Coordinate with customers for documentation, payment follow-ups, and after-sales service.
• Ensure compliance with company sales policies and contract terms.
• Support project managers in planning, scheduling, and tracking project activities.
• Coordinate between site teams, clients, and vendors for project execution.
• Monitor material dispatches, site progress, and documentation status.
• Prepare project reports, MOMs, and update progress trackers.
• Ensure timely submission of drawings, GTPs, and approvals from clients/consultants.
• Follow up on inspection schedules, delivery timelines, and invoicing status.
• Assist in resolving site-related issues through coordination with internal departments.
• Maintain all project-related correspondence and ensure document control

Preferred candidate profile

• Graduate (preferably in Business Administration, Commerce, or related field).
• 24 years of experience in sales coordination and project coordination or execution support.
• Strong communication and customer handling skills.
• Proficient in MS Office (Excel, Word, PowerPoint) and ERP/CRM software.
• Well-organized, detail-oriented, and able to manage multiple priorities.
• Knowledge of project-based sales or industrial sector preferred.
• Diploma or Degree in Engineering (Electrical/Mechanical/Civil preferred).
• Good understanding of project documentation and client communication.