Portfolio Systems Administrator

Job Description: The Portfolio Systems Administrator is part of the company's Global Technology Organization (GTO), responsible for managing and maintaining a diverse portfolio of enterprise and business applications across global teams. This role focuses on system administration, user access management, platform configuration, troubleshooting, and process optimization. The administrator ensures that supported platforms operate securely, efficiently, and in alignment with the company's IT governance and compliance frameworks. Key responsibilities include: - Administer and maintain enterprise and business applications such as myMattel, Embershot, Clients & Profits, FileMaker Pro, Smartsheet, Workfront, and related SaaS platforms. - Manage user lifecycle activities, including onboarding, access provisioning, role assignments, and license audits in accordance with IT security policies. - Monitor and resolve user access issues, system errors, and performance incidents; collaborate with vendors and internal teams for root cause analysis and permanent resolution. - Configure and optimize workflows, automations, templates, and integrations to improve platform efficiency and business process alignment. - Maintain system documentation, configuration records, and support runbooks to ensure operational continuity and knowledge sharing. - Coordinate and execute system upgrades, patching, and release testing in collaboration with development and infrastructure teams. - Support audit readiness and compliance by ensuring adherence to SOX, data governance, and information security standards. - Provide training, guidance, and user support to enhance adoption and self-service capabilities across global functions. - Track and analyze system usage, performance metrics, and capacity to inform optimization and enhancement opportunities. - Collaborate with business process owners, IT operations, and GTO leadership to standardize administration practices across the enterprise system portfolio. Qualification Required: - Bachelor's degree in Computer Science, Information Systems, or related field. - 5+ years of experience administering SaaS or on-premise business systems within enterprise environments. - Proficiency in system configuration, access management, and workflow optimization across multi-application portfolios. - Experience with ITSM and ticketing tools (ServiceNow, Jira) for incident, change, and problem management. - Strong understanding of system integration concepts, API-based connectivity, and automation practices. - Excellent communication, documentation, and cross-functional collaboration skills. Additional details of the company: Estuate is an ISO-certified organization present across four distinct global geographies, catering to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, with over 2,000 projects in the portfolio. The company's solution-oriented mindset fuels offerings including Platform Engineering, Business Apps, and Enterprise Security & GRC. At Estuate, there is a commitment to fostering an inclusive workplace that welcomes people from diverse social circumstances, shaping success stories through a diverse culture driven by values and curiosity.,