Plaza Manager

Responsibilities

Toll Management and Quality Assurance:

• Plan, execute, and monitor all aspects of toll operations to ensure adherence to quality standards and procedures.
• Investigate discrepancies, violations, and operational issues to maintain revenue integrity.
• Supervise front desk administration, Point of Sale operations, and customer service interactions.
• Manage toll collection operations daily, including staff direction and performance monitoring.
• Monitor toll collection performance, identify improvements, and implement service enhancements.
  

Traffic Flow Management And Technical Support

• Utilize monitoring software and tools to optimize traffic flow at toll plazas.
• Ensure all equipment and systems function optimally for efficient toll collection.
• Provide operational and technical guidance to staff, advising on operational matters.
• Conduct traffic surveys to inform decision-making and enhance service delivery.
• Handle end-user complaints promptly, implementing measures for resolution and recurrence minimization.
• Execute traffic surveys and assist customers as needed.
  

Revenue Reconciliation

• Ensure accurate reconciliation of toll revenue with transaction records
• Minimize mis-classification, exemption and violation on daily basis to check against pilferage and leakage of revenue..
• Identify discrepancies or irregularities in revenue collection and implement corrective measures.
• Coordinate with finance and accounting teams to resolve reconciliation issues promptly.
  

Reporting And Compliance

• Prepare weekly/monthly MIS reports on operational processes, productivity, and revenue collection.
• Monitor performance metrics, identify areas for improvement in toll collection systems.
• Ensure compliance with regulatory requirements and service level agreements.
  

Customer Service And Front Desk Administration

• Supervise front desk administration, Point of Sale (POS), and customer services to maintain high service standards.
• Ensure prompt service delivery and handle customer inquiries and complaints effectively.
  

Qualifications

Education Qualification:

• Essential: Graduation in any discipline
  

Work Experience (Range Of Years)

• 8 years of relevant experience
  

Age Limit: