PIM Associate

Responsible for the supervision of a team of PIM associates
Coach, direct, and develop associates so they can professionally service the customer within the service standards set by the department and the client Coordinate work activities to achieve the volume expected to meet operational requirements Recognize and recommend operational improvements Responsible for the day-to-day application of organizational policies and procedures Key Responsibilities Secure and efficient bill payment for road assistance and medical assistance partners according to SLA Professional and disciplinary leadership of the PIM team, including responsibility for the results of quantity and quality objectives Ensuring continuous process efficiency Lead automation initiatives in cooperation with Allianz Partners Global Office Utilize AI-driven tools to analyze data and enhance decision-making processes Implement AI solutions to optimize workflow and improve customer service delivery Contact person for customers, important customers, Allianz Partners departments such as Organizational Reporting Decision-making function and feedback in legal situations and customer complaints Leading and distributing the workload as well as implementing initiatives in case of backlog Must have B1 & B2 German Certification with Good English communication Employ AI-driven insights to identify operational improvements and streamline processes What we offer We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs All that in a global environment where international mobility and career progression are encouraged Caring for your health and wellbeing is a key priority for us This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance 78811 | Procurement | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation Join us Lets care for tomorrow Note: Diversity of minds is an integral part of Allianz company culture One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group