Performance & Business Management Analyst

Join us as a Performance & Business Management Analyst

• Take on a role with great career development potential and harness your analytical talents
• We’ll look to you to utilise your specialist knowledge and provide insightful analysis and understand the impact to the business
• You'll be providing analysis and recommendations for leadership teams, which will inform business decision-making and support our long term goals
• We're offering this role at associate level

What you'll do

As a Performance & Business Management Analyst, you’ll support in monitoring and enhancing the performance, risk, and governance of services delivered to NatWest Markets (NWM). You’ll ensure alignment with ISM and CISC frameworks, manage change governance processes, and support accurate and timely reporting.

Your responsibilities will include:

• Monitor and assess the performance of services received by NWM, including tracking RAG (Red-Amber-Green) status.
• Oversee remediation plans (RTG) for underperforming services.
• Collate and analyze risk and control data, supporting second line of defense (2LOD) inputs.
• Maintain documentation and evidence to demonstrate adherence to CISC controls.
• Prepare and update monthly CISC presentations and OGC reports, covering risk, finance breaks, and KPIs.
• Manage the full lifecycle of change governance and support annual service review processes.

The skills you'll need

We're looking for someone with experience of working in a support role. You'll need excellent knowledge of the customer business, key services and how it interacts with the rest of our business.

We'll also look to you to demonstrate:

• A broad background of working effectively with a variety of stakeholders at different levels
• Proven experience of Microsoft Office applications
• Broad experience of executing and managing key methodologies, tools and frameworks