People Success Partner/ Talent Development

About Urban Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more—all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand support to help them succeed.

Urban Company started out as UrbanClap in November 2014, when its founders realized that the home services industry was largely unorganized, fragmented, and offline. Customers found it difficult to access quality services in a convenient manner, and service professionals struggled due to reliance on multiple middlemen. The founders launched Urban Company to disrupt the industry with a focus on three key principles:

• Customer Love

  : Build a platform that offers truly delightful and differentiated services.

• Partner Empowerment

  : Build a deep, full-stack partnership with service partners to improve their earnings and livelihoods.

• Technology First

  : Bring innovation and technology to an age-old industry.

About the Team

People Success Team

About the Role

People Success Partner,

This role requires a passion for talent development, a keen understanding of the business needs, and an ability to lead cross-functional teams to create impactful learning experiences and organizational programs. You will play a critical role in shaping the learning culture and supporting Urban Company’s growth through people-centric strategies.

What You’ll Do:

• Talent Development Strategy

  : Work closely with business leaders to design and implement leadership development programs that align with company objectives.

• Learning & Growth

  : Build, manage, and execute learning and development programs that address skill gaps and foster a culture of continuous learning across the organization.

• Diversity, Equity, and Inclusion (DEI)

  : Lead DEI initiatives to ensure an inclusive and diverse workplace. Collaborate with teams to design programs that support underrepresented groups and promote equity in career advancement.

• Stakeholder Collaboration

  : Collaborate with HR, business leaders, and other internal teams to identify key development needs and design customized learning solutions.

• Program Management

  : Oversee the execution of talent development programs, including leadership workshops, mentorship initiatives, and DEI-focused events.

• Employee Engagement

  : Lead initiatives that drive employee engagement through development opportunities, career progression, and a sense of belonging within the organization.

• Data-Driven Decision Making

  : Utilize data and feedback to continuously improve talent development and DEI programs, ensuring they align with both employee needs and business objectives.

This Role Is Right for You If:

• You have

  2-3 years of experience

  in talent management, learning & development, or diversity and inclusion, preferably in a fast-paced, high-growth environment.
• You have a strong background in

  project management

  and can handle multiple initiatives at once with a focus on execution and results.
• You have experience working closely with

  business leaders

  to design and implement talent development programs that align with organizational goals.
• You are passionate about

  DEI

  and have a track record of implementing programs that promote inclusivity and diversity in the workplace.
• You possess excellent communication and interpersonal skills to collaborate effectively with diverse teams and influence change.
• You are highly organized, detail-oriented, and have the ability to manage multiple projects simultaneously.
• You are a self-starter with a proactive approach, able to work independently and manage competing priorities.

Why You Should Join Us

At Urban Company, you’ll be part of a fast-growing, dynamic team that’s making an impact in an ever-evolving industry. You’ll have the opportunity to drive meaningful change and contribute to shaping our organizational culture, while working alongside passionate colleagues in an innovative environment.