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People Services Representative (EMEA Shift)

People Services Representative (EMEA Shift)

QAD

1 - 5 years

8 - 12 Lacs

mumbai

Posted:13 hours ago| Platform:

Apply

Skills Required

administration payroll data management talent acquisition hris analytical hr policies customer service troubleshooting continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

The

People Services Rep

serves as the primary point of contact for employees and managers seeking HR support and guidance. This role is responsible for delivering efficient and effective HR services, addressing inquiries, and providing assistance on a wide range of HR-related matters. They will ensure timely resolution of inquiries and strive to enhance the overall employee experience.

Key Responsibilities:

Frontline Support:
Act as the initial point of contact for employees and managers seeking HR assistance via phone, email, or chat.
Inquiry Handling:
Respond promptly and accurately to inquiries related to HR policies, procedures, benefits, payroll, employee data, and other relevant topics.
Issue Resolution:
Resolve Tier 1 HR inquiries and requests efficiently, escalating complex issues to Tier 2 or appropriate HR specialists when necessary.
Data Management:
Maintain accurate employee data records in the HR information system (HRIS) and other databases, ensuring data integrity and confidentiality.
Documentation:
Prepare and process HR-related documentation, including employment verification letters, status changes, and other administrative tasks as needed.
Employee Self-Service Support:
Assist employees with navigating self-service HR systems, troubleshooting technical issues, and providing guidance on accessing resources.
Compliance:
Stay updated on HR policies, procedures, and legal requirements to ensure compliance with relevant regulations and company guidelines.
Continuous Improvement:
Identify opportunities for process improvements and contribute to the development of best practices within the HR Shared Services team.
Customer Service Excellence:
Provide high-quality customer service by demonstrating empathy, professionalism, and a solution-oriented approach in all interactions.
Collaboration:
Collaborate with other HR teams, including Talent Acquisition, Benefits, Compensation, and Employee Relations, to ensure seamless service delivery and support HR initiatives.

Education:
Bachelor s degree in Human Resources, Business Administration, or a related field preferred.
Number of years:
2+ years of HR experience HR shared services, customer service, or administrative support role preferred.
Computer skills:
Working knowledge of HRIS Systems (Workday preferred). Proficiency in Google Productivity Suite is highly desired.
Other knowledge:
Solid understanding of HR policies, procedures, and best practices. Familiarity with HRIS and case management systems is advantageous.

Key Skills:

Confidentiality:

Demonstrated ability to handle sensitive information with discretion and maintain confidentiality at all times.

Communication Skills:

Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

Problem-Solving Abilities:

Strong analytical and problem-solving skills, with the ability to effectively troubleshoot and resolve issues.

Customer Focus:

A customer-centric mindset with a commitment to delivering exceptional service and support to internal stakeholders.

Organizational Skills:

Detail-oriented with strong organizational and time management skills, capable of managing multiple tasks and priorities effectively.

Team Player:

Ability to collaborate effectively within a team environment and contribute to a positive and inclusive workplace culture.

Adaptability:

Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.

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QAD

Enterprise Software / ERP

Santa Barbara

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People Services Representative (EMEA Shift)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

People Services Rep

Key Responsibilities:

Frontline Support:

Inquiry Handling:

Issue Resolution:

Data Management:

Documentation:

Employee Self-Service Support:

Compliance:

Continuous Improvement:

Customer Service Excellence:

Collaboration:

Education:

Number of years:

Computer skills:

Other knowledge:

Key Skills:

Confidentiality:

Communication Skills:

Problem-Solving Abilities:

Customer Focus:

Organizational Skills:

Team Player:

Adaptability:

More Jobs at QAD