Job
Description
People Services Associate The People Services Associate plays a critical role in SprintRay s global People Services team ensuring accurate data management, responsive employee support, and seamless coordination with HR partners across regions. With a focus on operational excellence, this role safeguards a consistent, best-in-class employee experience and supports scalable HR processes across the Americas and India, with strategic prioritization of both regions. Key Responsibilities Maintain a consistent onsite presence at the Hyderabad office along with daily 3-hour working overlap with the U.S. Pacific Time Zone. Execute core HR operations with accuracy and adherence to defined procedures ensuring consistency in onboarding, job changes, leave management, and offboarding. Maintain and update employee records and employment profiles across global locations , following strict data integrity and confidentiality protocols. Respond to employee queries from India and the Americas via the case management system, providing timely, professional, and well-documented support. Keep HR systems (preferably ADP) current and audit-ready, ensuring all updates strictly align with HR operational standards. Identify and propose process improvements based on recurring issues, user feedback, or system limitations helping build scalable, streamlined HR workflows. Generate reports from HRIS systems to support decision-making and flag potential inconsistencies or opportunities for refinement. Monitor compliance tracking for training, certifications, and required HR milestones escalating exceptions and driving resolution. Document and update SOPs for People Services processes ; collaborate with global HR peers to align procedures across regions. Independently create and maintain clear, organized documentation for workflows and HR procedures. Take initiative to build and refine scalable HR processes that drive efficiency and consistency. Own and maintain a central repository of SOPs and process documentation to ensure knowledge continuity. Plan and coordinate employee engagement activities, internal events, and well-being initiatives for the India team. Assist in the rollout and communication of HR policies , ensuring clarity, consistency, and ease of access for employees. Support learning programs by coordinating internal training sessions and development workshops. Provide general administrative support to the People Services function and participate in special projects focused on efficiency, quality, or cross-regional alignment. Required Qualifications Bachelor s degree in Human Resources, Business Administration, or a related field or equivalent experience. Strong self-starter with the ability to work independently and collaboratively in a hybrid global team. Highly organized with the ability to manage competing priorities, create order from ambiguity, and deliver consistent follow-through. Must be based in Hyderabad and available to work onsite. Preferred Experience & Skills 4-5 years of experience in a detail-driven HR or People Operations role. Demonstrated excellence in data accuracy, organizational skills, and written communication. Experience building, documenting, and maintaining HR standard operating procedures (SOPs). Proficiency with HRIS systems (ADP preferred), Excel, and related productivity tools. Proven ability to manage multiple priorities in a fast-paced environment. High level of discretion and professionalism when handling confidential information. Experience supporting geographically distributed teams across multiple time zones. Location: Onsite - Hyderabad Office Salary Range: 07-09 Lakhs Per Annum CTC. Job Level: IC1 About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.
