People Services Associate The People Services Associate plays a critical role in SprintRay's global People Services team—ensuring accurate data management, responsive employee support, and seamless coordination with HR partners across regions. With a focus on operational excellence, this role safeguards a consistent, best-in-class employee experience and supports scalable HR processes across the Americas and India, with strategic prioritization of both regions. Key Responsibilities Maintain a consistent onsite presence at the Hyderabad office along with daily 3-hour working overlap with the U.S. Pacific Time Zone. Execute core HR operations with accuracy and adherence to defined procedures—ensuring consistency in onboarding, job changes, leave management, and offboarding. Maintain and update employee records and employment profiles across global locations , following strict data integrity and confidentiality protocols. Respond to employee queries from India and the Americas via the case management system, providing timely, professional, and well-documented support. Keep HR systems (preferably ADP) current and audit-ready, ensuring all updates strictly align with HR operational standards. Identify and propose process improvements based on recurring issues, user feedback, or system limitations—helping build scalable, streamlined HR workflows. Generate reports from HRIS systems to support decision-making and flag potential inconsistencies or opportunities for refinement. Monitor compliance tracking for training, certifications, and required HR milestones—escalating exceptions and driving resolution. Document and update SOPs for People Services processes ; collaborate with global HR peers to align procedures across regions. Independently create and maintain clear, organized documentation for workflows and HR procedures. Take initiative to build and refine scalable HR processes that drive efficiency and consistency. Own and maintain a central repository of SOPs and process documentation to ensure knowledge continuity. Plan and coordinate employee engagement activities, internal events, and well-being initiatives for the India team. Assist in the rollout and communication of HR policies , ensuring clarity, consistency, and ease of access for employees. Support learning programs by coordinating internal training sessions and development workshops. Provide general administrative support to the People Services function and participate in special projects focused on efficiency, quality, or cross-regional alignment. Required Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field—or equivalent experience. Strong self-starter with the ability to work independently and collaboratively in a hybrid global team. Highly organized with the ability to manage competing priorities, create order from ambiguity, and deliver consistent follow-through. Must be based in Hyderabad and available to work onsite. Preferred Experience & Skills 4–5 years of experience in a detail-driven HR or People Operations role. Demonstrated excellence in data accuracy, organizational skills, and written communication. Experience building, documenting, and maintaining HR standard operating procedures (SOPs). Proficiency with HRIS systems (ADP preferred), Excel, and related productivity tools. Proven ability to manage multiple priorities in a fast-paced environment. High level of discretion and professionalism when handling confidential information. Experience supporting geographically distributed teams across multiple time zones. Location: Onsite – Hyderabad Office Salary Range: 07-09 Lakhs Per Annum CTC. Job Level: IC1 About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.
As a Technical Support Engineer at SprintRay in Hyderabad, your primary responsibility will be to offer technical assistance and troubleshooting support for our 3D printing solutions. You will engage with customers, diagnose hardware/software/network issues, and handle support cases to ensure exceptional customer service. Your duties and responsibilities will include providing technical support through various channels like phone, email, and online sessions for 3D printers, software, and post-processing equipment. You will be expected to identify and resolve hardware, software, and networking issues by employing root cause analysis techniques. Additionally, you will need to monitor and manage customer cases in CRM platforms and escalate complex issues to internal teams such as R&D, Quality, and Product Development. Moreover, conducting customer training sessions on product usage and troubleshooting will be part of your role. To excel in this position, you should possess technical troubleshooting expertise, effective communication skills, and a background in IT hardware/software support. A Bachelor's degree in Engineering (IT, Computer Science, Electronics, or a related technical field) is required, along with a minimum of 2 years of experience in technical/customer support for IT hardware, software, or networking. Key qualifications for this role include proficiency in Windows, macOS, and networking troubleshooting, experience in support case management, remote troubleshooting, and familiarity with CRM platforms. Fluency in English, both verbal and written, is essential, as you will be expected to convey technical solutions to non-technical users clearly. Preferred qualifications include prior experience in 3D printing, additive manufacturing, or electromechanical equipment support, as well as knowledge of cloud-based troubleshooting, SaaS-based support tools, and LAN/WAN. Experience in the dental industry, particularly with dental labs, clinics, CAD/CAM workflows, is advantageous. Previous exposure to an International Customer Support Environment is also beneficial for this role. SprintRay is an equal opportunity employer that values diversity and inclusivity. The work location for this position is onsite in Hyderabad, with working hours from 10 pm to 6 am IST. At SprintRay, you will be part of a collaborative environment that encourages innovation and problem-solving. If you are a dedicated individual who enjoys tackling challenging problems and wants to contribute to the evolution of 3D printing, consider joining our team. Together, we can drive the future of manufacturing and empower professionals worldwide. Please note that SprintRay does not accept unsolicited resumes from recruitment agencies.,
Video Editor / Motion Graphics Designer Location: Hyderabad, India Job Type: Full-Time About the Role SprintRay is looking for a creative, detail-oriented Video Editor & Motion Graphics Designer to help bring our brand stories to life on YouTube, Instagram and other digital platforms . In this role, you'll transform raw footage into engaging, visually stunning video content that resonates with dental professionals and global audiences. You'll collaborate closely with our marketing, creative, and content teams to deliver assets that align with SprintRay's brand voice, support campaigns, and drive engagement. Key Responsibilities Edit and produce high-quality corporate and social media videos (YouTube, Instagram, TikTok, LinkedIn, etc.). Design and integrate motion graphics, typography, and visual effects to elevate storytelling. Collaborate with marketing and creative teams to translate campaign concepts into video deliverables. Maintain brand consistency across all video and motion design projects. Optimize video content for digital platforms (aspect ratios, compression, captions, thumbnails). Stay updated on video trends, editing styles, and social media best practices . Qualifications & Skills 2–5 years of proven experience in video editing and motion graphics . Strong proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator). Experience editing corporate videos and creating engaging content for YouTube/social media . Ability to design and animate graphics, transitions, and branded templates. Knowledge of sound design, color grading, and basic VFX . Creative mindset with strong attention to detail and storytelling skills. Excellent communication, collaboration, and time-management abilities. Why Join SprintRay? At SprintRay, we're revolutionizing digital dentistry with cutting-edge 3D printing technology. As part of our global creative team, you'll have the opportunity to: Work on high-impact projects that reach global audiences. Shape the digital identity of a fast-growing med-tech innovator. Collaborate with a diverse, global marketing team . Be part of a company with bold ambition and a strong culture of creativity and innovation. Next Step : Apply now and showcase your portfolio of corporate and social media video projects to demonstrate your creativity and technical expertise. SprintRay is an equal opportunity employer. Salary Range: 4,80,000 to 6,00,000 Per Annum About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.
Video Editor / Motion Graphics Designer Location: Hyderabad, India Job Type: Full-Time About the Role SprintRay is looking for a creative, detail-oriented Video Editor & Motion Graphics Designer to help bring our brand stories to life on YouTube, Instagram and other digital platforms . In this role, you'll transform raw footage into engaging, visually stunning video content that resonates with dental professionals and global audiences. You'll collaborate closely with our marketing, creative, and content teams to deliver assets that align with SprintRay's brand voice, support campaigns, and drive engagement. Key Responsibilities Edit and produce high-quality corporate and social media videos (YouTube, Instagram, TikTok, LinkedIn, etc.). Design and integrate motion graphics, typography, and visual effects to elevate storytelling. Collaborate with marketing and creative teams to translate campaign concepts into video deliverables. Maintain brand consistency across all video and motion design projects. Optimize video content for digital platforms (aspect ratios, compression, captions, thumbnails). Stay updated on video trends, editing styles, and social media best practices . Qualifications & Skills 2–5 years of proven experience in video editing and motion graphics . Strong proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator). Experience editing corporate videos and creating engaging content for YouTube/social media . Ability to design and animate graphics, transitions, and branded templates. Knowledge of sound design, color grading, and basic VFX . Creative mindset with strong attention to detail and storytelling skills. Excellent communication, collaboration, and time-management abilities. Why Join SprintRay? At SprintRay, we're revolutionizing digital dentistry with cutting-edge 3D printing technology. As part of our global creative team, you'll have the opportunity to: Work on high-impact projects that reach global audiences. Shape the digital identity of a fast-growing med-tech innovator. Collaborate with a diverse, global marketing team . Be part of a company with bold ambition and a strong culture of creativity and innovation. Next Step : Apply now and showcase your portfolio of corporate and social media video projects to demonstrate your creativity and technical expertise. SprintRay is an equal opportunity employer. Salary Range: 4,80,000 to 6,00,000 Per Annum About SprintRay: SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.
Video Editor / Motion Graphics Designer Location: Hyderabad, India Compensation: 4,80,000 to 6,00,000 Per Annum (depending on experience) About the Role SprintRay is looking for a creative, detail-oriented Video Editor & Motion Graphics Designer to help bring our brand stories to life on YouTube, Instagram and other digital platforms. In this role, you’ll transform raw footage into engaging, visually stunning video content that resonates with dental professionals and global audiences. You’ll collaborate closely with our marketing, creative, and content teams to deliver assets that align with SprintRay’s brand voice, support campaigns, and drive engagement. Key Responsibilities Edit and produce high-quality corporate and social media videos (YouTube, Instagram, TikTok, LinkedIn, etc.). Design and integrate motion graphics, typography, and visual effects to elevate storytelling. Collaborate with marketing and creative teams to translate campaign concepts into video deliverables. Maintain brand consistency across all video and motion design projects. Optimize video content for digital platforms (aspect ratios, compression, captions, thumbnails). Stay updated on video trends, editing styles, and social media best practices. Required Qualifications 2–5 years of proven experience in video editing and motion graphics. Strong proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator). Experience editing corporate videos and creating engaging content for YouTube/social media. Ability to design and animate graphics, transitions, and branded templates. Knowledge of sound design, color grading, and basic VFX. Creative mindset with strong attention to detail and storytelling skills. Excellent communication, collaboration, and time-management abilities. Employment Type Full-Time About SprintRay SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem. But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives. Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it. At SprintRay, the future of dentistry is being printed today. Want to be part of it? Equal Opportunity Employer SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Accessibility If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] .
Video Editor / Motion Graphics Designer Location: Hyderabad, India Compensation: 4,80,000 to 6,00,000 Per Annum (depending on experience) About the Role SprintRay is looking for a creative, detail-oriented Video Editor & Motion Graphics Designer to help bring our brand stories to life on YouTube, Instagram and other digital platforms. In this role, you’ll transform raw footage into engaging, visually stunning video content that resonates with dental professionals and global audiences. You’ll collaborate closely with our marketing, creative, and content teams to deliver assets that align with SprintRay’s brand voice, support campaigns, and drive engagement. Key Responsibilities Edit and produce high-quality corporate and social media videos (YouTube, Instagram, TikTok, LinkedIn, etc.). Design and integrate motion graphics, typography, and visual effects to elevate storytelling. Collaborate with marketing and creative teams to translate campaign concepts into video deliverables. Maintain brand consistency across all video and motion design projects. Optimize video content for digital platforms (aspect ratios, compression, captions, thumbnails). Stay updated on video trends, editing styles, and social media best practices. Required Qualifications 2–5 years of proven experience in video editing and motion graphics. Strong proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator). Experience editing corporate videos and creating engaging content for YouTube/social media. Ability to design and animate graphics, transitions, and branded templates. Knowledge of sound design, color grading, and basic VFX. Creative mindset with strong attention to detail and storytelling skills. Excellent communication, collaboration, and time-management abilities. Employment Type Full-Time About SprintRay SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem. But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives. Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it. At SprintRay, the future of dentistry is being printed today. Want to be part of it? Equal Opportunity Employer SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Accessibility If you need a reasonable accommodation during the application or interview process, please contact us at people.services@sprintray.com.
Testing Engineer Specialist Location: Hyderabad, India (onsite only) About the Role As a Testing Engineer Specialist- Software Quality, you will be responsible for developing and managing the software quality testing. You will work closely with cross-functional teams to define testing processes, ensure proper execution, and develop test cases that support the validation of Software Quality. The ideal candidate will act as the bridge between test planning and execution, focusing on technical reviews, complex test scenarios, and mentoring junior engineers. Key Responsibilities Design, develop and review detailed test cases for Software Quality, ensuring comprehensive coverage of system requirements. Work with product managers, software developers, and hardware engineers to ensure seamless integration testing. Diagnose and troubleshoot integration issues related to embedded systems and work with global teams (China and USA) for timely resolution. Maintain detailed test plans, test scripts, and test results to ensure traceability and adherence to quality standards. Analyze test data, provide metrics, and suggest continuous improvements to enhance the software quality. Participate in sprint planning, daily stand-ups, and other Agile practices to ensure testing aligns with the overall project timeline. Provide mentorship to junior test engineers, guiding them through testing methodologies and test case development. Required Qualifications 4-5 years of experience in Software testing, or hardware and embedded systems. Proven experience testing software quality and familiarity with hardware-software interaction. Demonstrated ability to collaborate across multiple disciplines, including software, hardware, and firmware teams. Strong knowledge of testing software quality and experience with programming languages such as Java, C#, ++ or Python. Bachelor’s degree in computer science, Electronics, or a related field. A master’s degree is a plus. Work Time: 5AM – 2PM IST; Onsite ONLY About SprintRay SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem. But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives. Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it. At SprintRay, the future of dentistry is being printed today. Want to be part of it? Equal Opportunity Employer SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Accessibility If you need a reasonable accommodation during the application or interview process, please contact us at people.services@sprintray.com.
Learning Operations Associate Location: Hyderabad, India About the Role As a Learning Operations Associate, you will support the daily operations of the Learning team, assisting in training coordination, customer onboarding, and administrative processes. You will help ensure that training programs run smoothly by managing communications, organizing schedules, tracking orders, and maintaining accurate data. This role is ideal for someone detail-oriented, organized, and eager to grow within a dynamic, customer-focused environment. Key Responsibilities Inbox Management: Monitor and respond to training-related emails from vendors, customers, and internal teams promptly and professionally, ensuring timely follow-ups and escalation when needed. Scheduling Support: Assist in coordinating virtual and in-person training sessions by managing trainer calendars, sending invitations, and confirming attendance. Customer Support: Provide registration information and basic assistance for SprintRay University (SRU) training programs, ensuring a positive participant experience. Data Entry & Tracking: Enter and update training orders, installation requests, and participant details accurately in the enterprise systems (Odoo/Salesforce) and internal trackers. Reporting: Prepare basic weekly or monthly training summaries and reports under the guidance of the Learning Operations Specialist or Manager. Vendor Coordination: Support communication with vendors and providers regarding training logistics, order confirmations, and follow-up tasks. Sales Assistance: Help sales representatives with order lookups, training inquiries, and scheduling support. Administrative Tasks: Maintain documentation, update shared resources, and support other departmental activities as assigned. System Transition Support: Assist with data migration and testing during the transition between ERP systems (Odoo to Salesforce). Assist with other tasks or projects as directed by the Learning Operations Specialist or Manager. Demonstrate a strong customer service mindset and a desire to continuously improve processes and systems. Required Qualifications Experience: 3-5 years of experience in administrative, training coordination, customer service, or related roles. Education: Bachelor’s degree preferred. Skills: Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Attention to detail and accuracy in data management. Proficiency with email tools, Microsoft Office/Google Workspace. Familiarity with CRM or ERP systems (e.g., Odoo, Salesforce) is a plus. Willingness to work in the U.S. time zone . Mindset: A proactive, service-oriented individual with a commitment to learning and teamwork. SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem. But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives. Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it. At SprintRay, the future of dentistry is being printed today. Want to be part of it? Equal Opportunity Employer SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Accessibility If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] .
Learning Operations Associate Location: Hyderabad, India About the Role As a Learning Operations Associate, you will support the daily operations of the Learning team, assisting in training coordination, customer onboarding, and administrative processes. You will help ensure that training programs run smoothly by managing communications, organizing schedules, tracking orders, and maintaining accurate data. This role is ideal for someone detail-oriented, organized, and eager to grow within a dynamic, customer-focused environment. Key Responsibilities Inbox Management: Monitor and respond to training-related emails from vendors, customers, and internal teams promptly and professionally, ensuring timely follow-ups and escalation when needed. Scheduling Support: Assist in coordinating virtual and in-person training sessions by managing trainer calendars, sending invitations, and confirming attendance. Customer Support: Provide registration information and basic assistance for SprintRay University (SRU) training programs, ensuring a positive participant experience. Data Entry & Tracking: Enter and update training orders, installation requests, and participant details accurately in the enterprise systems (Odoo/Salesforce) and internal trackers. Reporting: Prepare basic weekly or monthly training summaries and reports under the guidance of the Learning Operations Specialist or Manager. Vendor Coordination: Support communication with vendors and providers regarding training logistics, order confirmations, and follow-up tasks. Sales Assistance: Help sales representatives with order lookups, training inquiries, and scheduling support. Administrative Tasks: Maintain documentation, update shared resources, and support other departmental activities as assigned. System Transition Support: Assist with data migration and testing during the transition between ERP systems (Odoo to Salesforce). Assist with other tasks or projects as directed by the Learning Operations Specialist or Manager. Demonstrate a strong customer service mindset and a desire to continuously improve processes and systems. Required Qualifications Experience: 3-5 years of experience in administrative, training coordination, customer service, or related roles. Education: Bachelor’s degree preferred. Skills: Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Attention to detail and accuracy in data management. Proficiency with email tools, Microsoft Office/Google Workspace. Familiarity with CRM or ERP systems (e.g., Odoo, Salesforce) is a plus. Willingness to work in the U.S. time zone . Mindset: A proactive, service-oriented individual with a commitment to learning and teamwork. SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem. But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives. Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it. At SprintRay, the future of dentistry is being printed today. Want to be part of it? Equal Opportunity Employer SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Accessibility If you need a reasonable accommodation during the application or interview process, please contact us at people.services@sprintray.com.
As a Technical Support Engineer at SprintRay in Hyderabad, your primary responsibility will be to provide technical assistance and troubleshooting support for their 3D printing solutions. This will involve handling customer inquiries, diagnosing hardware/software/network issues, and managing support cases to ensure excellent customer service. Key Responsibilities: - Provide technical support via phone, email, and online sessions for 3D printers, software, and post-processing equipment. - Diagnose and resolve hardware, software, and networking issues using root cause analysis. - Track and manage customer cases in CRM platforms and escalate complex issues to internal teams (R&D, Quality, Product Development). - Conduct customer training sessions on product usage and troubleshooting. Qualifications Required: - Education: Bachelor's degree in Engineering (IT, Computer Science, Electronics, or a related technical field). - Experience: 2+ years in technical/customer support for IT hardware, software, or networking. - Skills: - Strong Windows, macOS, and networking troubleshooting expertise. - Experience in handling support cases, remote troubleshooting, and CRM platforms. - Fluent in English - verbal and written. - Ability to explain technical solutions to non-technical users. Preferred Qualifications: - Experience in 3D printing, additive manufacturing, or electromechanical equipment support. - Prior experience in the dental industry (dental labs, clinics, CAD/CAM workflows) is a plus. - Knowledge of cloud-based troubleshooting, SaaS-based support tools, LAN/WAN. - Prior experience in an International Customer Support Environment (handling international clients). At SprintRay, you will be part of a highly collaborative environment where innovative individuals have the freedom to find creative solutions to challenging problems. If you are a relentless problem solver looking to shape the future of 3D printing, SprintRay is the place for you. Together, you can revolutionize the next 100 years of manufacturing and empower future generations of professionals worldwide. Please note that SprintRay is an equal opportunity employer. Location: Onsite, Hyderabad Work Time: 10 pm - 6 am IST (Note: The JD does not contain any additional details about the company.),