People Ops Senior Associate(Workday HCM+Hire To Retire)-Night SHIFT

Role & responsibilities

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. Youll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm-wide values by working with the core competencies that measure and drive individual and Firm-wide success in the marketplace.

Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Review your work and that of others for quality, accuracy and relevance.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

People Operations delivers transactional and strategic support across the entire human capital lifecycle. We are trusted advisors who deliver innovative and scalable human capital solutions. The team consists of 8 enablement teams primarily based in Tampa, FL. 

The IT ServicesCo team will provide transactional support to a global entity or an independent member of the Network. Services span across the human capital lifecycle including talent acquisition, onboarding, workforce management, rewards & recognition, and offboarding. 

Job Requirements and Preferences

Basic Qualifications

Minimum Degree Required

High School Diploma

Minimum Years of Experience

2 year(s)

Preferred Qualifications

Degree Preferred

Bachelor Degree

Preferred Knowledge/Skills

Demonstrates thorough abilities and/or a proven record of success as a team member:

Business Acumen

• Understanding of Human Capital (HC) systems, processes and procedures, including Talent Acquisition, HCM, Onboarding and Offboarding
• Having a high level of customer focus as it relates to building a distinctive experience, tactical capabilities that leverage and maximize a shared services team workflow, and issue management.
• Being an iterative thinker with demonstrated experience working on teams who are solving problems with creativity while utilizing both positive and negative testing skills;
• Identifying opportunities for process refinement or recreation and supporting effective brainstorming while functioning as a creative problem solver; 
• Presenting information and insight to team leaders in both written and spoken methods of communication; and,
• Collaborating with various teams to mitigate risk and identify process improvements;
• Liaising with and leveraging, where appropriate, external vendors to obtain information;
• Creating & maintaining accurate documentation of business processes and standard operating procedures (SOPs), process maps, Frequently Asked Questions (FAQs) & Quick Reference Cards (QRCs).
• Supporting the testing and implementation of new HC technologies while also considering the impact on existing systems to provide a cohesive end-user experience; 
• Understanding and keeping current with the external HC technologies; Understanding business problems in the form of functional and technical requirements
• Working knowledge in technologies such as Alteryx, Google scripting, UI Path, and data visualization tools.
• Working independently and with team in delivery of day-to-day operation;
• Participating on teams in a wide variety of areas including teaming, interpersonal skills, communication and business knowledge;
• Possessing self-motivation and contributing individually as well as part of the human capital and shared services leadership team; and,
• Sharing and collaborating within the team, keeping peers & leadership informed of issues & progress, as well as escalating problems to Pillar leadership.

SHift:6pm-3am