People Operations Specialist

As the connection between Pega employees and the People Function, you will ensure our People have an efficient and positive experience every time they need something from the Global People Operations Team; you will have a huge impact on the day-to-day experiences of our candidates and employees while being part of an engaging Global team.

• Use your superpowers of organization to ensure all People operations processes exceed delivery expectations, on time.
• Provide prompt, courteous, and accurate customer service-oriented interactions with candidates, hiring managers and other stakeholders.
• Coordinate candidate information by maintaining high level of accuracy in our applicant tracking system.
• Propose creative ideas on how to improve the candidate and employee experience through automation and self service.
• Manage the candidate background check process from end-to-end.
• Ensure all standard operating procedures, process documentation, and service catalogs are continuously updated/maintained.
• Adhere to service level agreements.

• You are an excellent multitasker who thrives on juggling multiple assignments simultaneously.
• You enjoy problem solving and coming up with better ways to get work done.
• You are highly motivated to provide best-in-class employee experience!
• Worked in a corporate office environment in a fast-paced setting.
• Developed a strong relationship among other professionals and senior management.
• You have been in a customer service focused role interacting with customers

• Bachelors degree or equivalent business experience
• 1-3+ years experience in HR
• Strong Microsoft Office skills; particularly Excel
• HR Reporting/Metrics experience preferred
• Ability to maintain confidentiality and handle highly sensitive information
• Outstanding initiative with very good customer service and interpersonal skills
• Strong attention to details
• Excellent organizational skills
• Strong desire to learn about the Human Resources profession.