People Culture Manager (Group HR Head)

Job Description

We are seeking a dynamic and strategic People Culture Manager (HR) to lead the design and implementation of key performance management systems, department-specific SOPs, and the development of structured KRAs and KPIs. This role is pivotal in driving organizational performance, aligning business goals with employee output, and fostering a high-performance culture across all departments. Key Responsibilities: 1. Performance Management Design, implement, and continuously improve performance appraisal systems and frameworks. Establish a robust goal-setting and evaluation process across departments. Lead initiatives on performance improvement and capability enhancement. Drive a culture of continuous feedback and development. 2. SOP Development & Implementation Develop, document, and standardize Standard Operating Procedures (SOPs) across departments in coordination with process heads. Ensure SOPs are aligned with business objectives, compliance standards, and operational efficiency. Conduct regular reviews and audits of SOPs for accuracy and relevancy. 3. KRAs & KPIs Structuring Collaborate with department heads to define role-specific Key Result Areas (KRAs) and Key Performance Indicators (KPIs) . Ensure clear alignment between organizational strategy and individual/departmental KPIs. Regularly review and update KRAs/KPIs based on evolving business needs and performance data. 4. Stakeholder Collaboration Partner with functional leaders to embed performance culture and systems within teams. Facilitate workshops and training sessions on performance frameworks, goal setting, and SOP adherence. Serve as a trusted advisor to leadership on people and performance strategy. 5. Culture & Change Management Promote a culture of accountability, recognition, and continuous improvement. Support change management initiatives and communication strategies across HR and operational domains. Contribute to employee engagement strategies linked to performance and development. Qualifications: Bachelor's/Master's degree in Human Resources, Business Administration, or a related field. 15 to18 years of progressive HR experience, with at least 5+ years in performance management or process alignment roles. Proven experience in SOP creation, KRA/KPI frameworks, and cross-functional coordination. Strong analytical, communication, and project management skills. Proficient in HRMS platforms and performance management tools. Key Competencies: Strategic HR thinking with strong business acumen Process-driven and detail-oriented Excellent interpersonal and stakeholder engagement skills Ability to lead change and drive organizational culture initiatives High integrity and commitment to employee development