People Coordinator 3

The People Coordinator 3 applies good judgment by working with minimal supervision to provide comprehensive human resources customer support to associates on various topics throughout the employment lifecycle. This role enables the Coordinator 3 to resolve moderately complex issues and contribute to the continuous improvement of HR service delivery. The position ensures high-quality service, providing services that may include but not limited to administration of employment documents and human resources activities such as new-hire, change-of-status, performance evaluations, benefits and terminations.

What Will You Do

• Participate in a range of HR support activities, including high volume, varied inquiries, compiling and distributing reports to various business partners, and escalating tickets to appropriate specialist as needed
• Conduct research of Knowledge Base Articles (KBAs) and relevant policies to ensure accurate information dissemination.
• Utilize troubleshooting techniques to deliver end-to-end associate support for HR inquiries.
• Process and administer HR employee forms such as new-hire, change-of-status, performance evaluations, benefits, and terminations.
• Enhance associate-facing and internal-facing knowledge base content by identifying gaps and documenting relevant information.
• Support the execution of HR projects by providing necessary coordination and administrative assistance.
• Interact with vendors for operational matters, logging issues, and providing first-level support using vendor-provided information.
  

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.