Pension Administrator

Job Description

Job Title: Pensions Administrator Trainee Associate Company: WTW Global Delivery and Solutions India Pvt. Ltd. Location: Mumbai – Vikhroli / Thane Experience: 0 – 3 Years Education: Graduate Employment Type: Full Time, Permanent Job Summary: At WTW, we believe in cultivating talent through innovative and human-centric approaches. As a Trainee Pensions Administrator , you’ll be part of a high-performing team that delivers exceptional services to our global clients. This entry-level role provides the opportunity to build a solid foundation in pensions administration while growing within a professional environment that values accuracy, accountability, and client focus. Key Responsibilities: KPI & Client Interaction: Handle inbound calls/emails from clients/members professionally. Record and log all interactions promptly and accurately. Maintain a high-quality service experience and seek opportunities for process improvement. Address standard pension-related queries using templated responses and defined procedures. Escalate complex or complaint cases as per guidelines. Operational Excellence: Monitor and manage workflow to meet service level agreements (SLAs). Accurately perform manual pension calculations. Participate in daily team huddles and contribute to discussions. Provide feedback on process improvements or errors to the team manager. Team Collaboration: Support team members during peak periods and for leave coverage. Take ownership of personal development and upskill through the team’s skills matrix. Assist on more complex tasks or projects as assigned. Required Skills & Qualifications: Graduate in any discipline . Strong attention to detail and accuracy. Good written and verbal communication skills. Customer-centric approach. Comfortable using computers and standard software applications. Ability to manage tasks under pressure and meet deadlines. Prior experience in DB/DC pensions administration (preferred, but not mandatory). Core Competencies: Customer Focus: Understanding client needs and delivering tailored service. Change Agility: Positive mindset towards change, able to adapt to new processes. Process Orientation: Follows procedures and quality standards. Time Management: Organizes workload and meets deadlines consistently. Ethical Standards: Adheres to firm values and acts with integrity.