Pension Administrator

Role Summary

In this role you will play a key role in supporting clients and scheme members on complex queries and calculations. You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through budgeting and process improvement.

Key Responsibilities

• Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
• Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
• Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client and scheme event work.
• Ensuring errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.
• Monitoring project income and work with your manager to ensure client projects are delivered on plan and to budget.
• Identifying opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
• Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.

Experience & Qualification

• Graduate with minimum 1+ year of experience.
• Knowledge of Superannuation domain or defined contributions / defined benefits preferred
• Good command on MS Office applications (MS-Excel, MS-Word)
• Problem solving and analytical mindset.
• Ability to multitask, self-starter, supportive to change management.
• Good understanding of legislative and procedural changes
• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy
• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
• Good communication skills, both written and verbal..