Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Cognizant
>
PE-CX-Multi Channel Helpdesk

PE-CX-Multi Channel Helpdesk

Cognizant

0 years

0 Lacs

hyderabad telangana india

Posted:1 week ago| Platform:

Apply

Skills Required

support model communication resolve analyze service development training report metrics compliance regulations collaborative software

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will be at the forefront of providing exceptional customer support in the Hi-Tech industry. With a hybrid work model and day shifts you will leverage your English speaking skills to assist clients effectively. This role offers an opportunity to grow your career in a supportive environment while making a significant impact on customer satisfaction.

Responsibilities

Provide exceptional customer support through various communication channels ensuring timely and accurate responses to inquiries.
Utilize your English speaking skills to communicate effectively with clients enhancing their overall experience.
Collaborate with team members to resolve complex technical issues ensuring customer satisfaction and retention.
Document and track customer interactions maintaining detailed records for future reference and analysis.
Analyze customer feedback to identify trends and recommend improvements to enhance service quality.
Assist in the development and implementation of helpdesk procedures and best practices to optimize efficiency.
Participate in training sessions to stay updated on the latest industry trends and technologies.
Contribute to the creation of knowledge base articles and FAQs to empower customers with self-service options.
Support the team in achieving performance targets and service level agreements.
Engage with customers to understand their needs and provide personalized solutions.
Monitor and report on helpdesk performance metrics to identify areas for improvement.
Ensure compliance with company policies and industry regulations in all customer interactions.
Foster a positive and collaborative team environment contributing to a culture of continuous improvement.

Qualifications

Possess strong English speaking skills essential for effective communication with clients.
Demonstrate a basic understanding of the Hi-Tech industry with a willingness to learn and adapt.
Exhibit excellent problem-solving abilities with a focus on delivering customer-centric solutions.
Show proficiency in using helpdesk software and tools with the ability to quickly learn new systems.
Display strong organizational skills with the capability to manage multiple tasks simultaneously.
Have a customer-oriented mindset with a passion for providing outstanding service.

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

PE-CX-Multi Channel Helpdesk