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PE-CX-Multi Channel Helpdesk

PE-CX-Multi Channel Helpdesk

Cognizant

0 years

3 - 4 Lacs

hyderābād

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

support communication flexibility service transactions data integrity training development documentation efficiency collaborative compliance model adaptability

Work Mode

Remote

Job Type

Part Time

Job Description

Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will play a crucial role in providing exceptional customer support in the Hi-Tech domain. With a focus on English communication you will assist clients through various channels ensuring a seamless experience. This hybrid role offers the flexibility of working both remotely and on-site with no travel required.

Responsibilities

Provide exceptional customer support through multiple communication channels ensuring timely and effective resolution of inquiries and issues.
Assist clients in the Hi-Tech domain by understanding their needs and offering tailored solutions to enhance their experience.
Utilize strong English communication skills to clearly and concisely convey information to clients and team members.
Collaborate with team members to share insights and improve overall service delivery and customer satisfaction.
Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
Monitor and respond to customer feedback identifying areas for improvement and implementing necessary changes.
Participate in training sessions to stay updated on the latest industry trends and technologies.
Contribute to the development of helpdesk resources and documentation to streamline support processes.
Support the implementation of new tools and technologies to enhance the efficiency of the helpdesk operations.
Engage in proactive problem-solving to anticipate potential issues and address them before they impact clients.
Foster a positive and collaborative work environment encouraging open communication and teamwork.
Ensure compliance with company policies and procedures maintaining a high standard of professionalism.
Adapt to the hybrid work model balancing remote and on-site responsibilities effectively.

Qualifications

Demonstrate proficiency in English communication both verbal and written to effectively interact with clients and colleagues.
Possess a foundational understanding of the Hi-Tech domain with a willingness to learn and grow in the field.
Exhibit strong problem-solving skills and the ability to think critically in fast-paced situations.
Show a customer-centric mindset prioritizing client satisfaction and building long-term relationships.
Display adaptability and flexibility in a hybrid work environment managing tasks efficiently both remotely and on-site.

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PE-CX-Multi Channel Helpdesk