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PD-BFS043188

2 - 6 years

0 Lacs

haryana

Posted:1 day ago| Platform: Shine logo

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Skills Required

fraud servicing risk assessment investigation communication skills problem solving negotiation analytical skills transaction investigation chargeback process customer solutions card schemes computer knowledge multitasking decisionmaking

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer - Fraud (Practitioner)! We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs. Responsibilities Handling Inbound & outbound calls & online applications Respond to applicant questions & resolve issues. Operate in compliance with laws & Regulations. Dealing with complex solution-based calls. Reading complex & sensitive customer situations and dealing with it accurately. Consistently Deliver First Class Service. Exceptional Time management skills. Assess risks and investigate for fraudulent activity with a keen eye. Qualification we seek in you! Minimum Qualifications Knowledge of AUS & NZ Privacy legislation Previous Fraud/Scheme Chargebacks related experience Excellent communication skills verbal and written. Should have sound computer knowledge. Needs to be good at multitasking. Preferred Qualifications/ Skills * Displays excellent English oral and written communication skills - using accurate grammar with smooth flow * Displays excellent problem solving and decision-making skills * Proficient computer skills and attention to detail * Significant months of experience in the phone customer service field is desired * Negotiation and analytical skills * High level of integrity * Ability to multi-task Job Process Developer Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 1, 2025, 2:46:57 PM Unposting Date Apr 6, 2025, 9:29:00 PM Master Skills List Operations Job Category Full Time,

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