3 Customer Solutions Jobs

Job description :- Strategic Customer Experience Planning : Develops expertise in designing and planning customer experience strategies strategically. This involves understanding customer needs and preferences and creating comprehensive plans to enhance the overall customer experience. Customer Insights Gathering and Journey Mapping : Develops expertise in gathering customer insights and mapping out their journeys with products or services. This involves conducting thorough research to understand customer behaviors, preferences, and pain points, which in turn helps in creating better customer experiences. Digital Experience Optimization : Develops expertise in optimizing digital experiences for customers. This includes adopting a customer-centric approach to design, focusing on creating intuitive and seamless digital experiences that meet customer needs and expectations. Brand Experience Management : Develops expertise in managing brand experiences across all touchpoints. This involves ensuring consistency with the brand's values and identity in all customer interactions to enhance brand loyalty and perception. Efficient Project Management : Plans and executes customer experience projects efficiently to ensure timely delivery and high quality. This involves setting clear goals, allocating resources effectively, and managing timelines to deliver the right level of customer experience within the committed timeframe. Effective Communication Skills : Promotes effective communication and builds confidence through clear articulation, reasoning, and feedback exchange. This involves communicating with internal teams and stakeholders to ensure alignment and collaboration in delivering exceptional customer experiences. Quality Service Delivery : Promotes high standards of service quality and consistently raises the bar for customer satisfaction. This involves ensuring that all customer interactions meet or exceed expectations and striving for continuous improvement in service delivery. Innovative Customer Solutions : Identifies opportunities for innovation in customer solutions and takes calculated risks to implement bold ideas. This involves fostering a culture of innovation within the team and encouraging creative thinking to address customer needs effectively. Team Building and Employee Engagement : Contributes to building a strong team culture and enhancing employee engagement within the Customer Experience team. This involves fostering a supportive work environment, promoting collaboration, and prioritizing employee well-being. Professional Development and Coaching : Plays a key role in the professional development of team members through coaching, mentorship, and support. This involves providing guidance, sharing expertise, and helping team members develop their skills to deliver exceptional customer experiences. Brand Advocacy and Customer Relations : Acts as a brand advocate and builds strong relationships with customers to enhance loyalty and retention. This involves representing the company positively and addressing customer concerns effectively to ensure a positive brand experience.

Department : ASUX Summary: This position is part of our Advanced Safety & User Experience segment, working in the India Regional business unit, TCI Bangalore -. In this role as a Customer Solution Manager/Architect you will support to create effective pursuit process and secure future business award. Leading process and Technical Design review preparation, coordinating the Engineering to effectively estimate cost, resources and overall needs. Work with Sales and Technical Account Director / EPL / TM to analyze incoming customer requirements, capture technical requirements and formulate responses to the customer Major Accountabilities: Lead new business pursuits for next generation automotive products. Be the voice of the APTIV engineering team in front of the customer and the voice of the customer to the APTIV engineering team. Drive customer specification analysis with cross-competency teams. Lead the concept selection for Aptivs product quote offering. Create and document engineering resource and cost estimates for new business execution. Lead the Engineering Quote Reviews through the pursuits process. Generate the engineering technical assumptions, deviations and exceptions in the quote response. Support Business Management and Finance during the development of the business case. Support Sales team during the creation of their quote letter. Organize the customer Technical Design Reviews during quote pursuits. Participate in Product Strategy and Architecture planning and support product roadmap development Conduct consultations and workshops with customers to evaluate the realization of new products, designs and concepts. Define and implement the communication interfaces to all related competencies such as Engineering, Quality, Production, Purchasing, Sales and Business Management Manage communication within the pursuit team Coordinate the creation of a cost optimized bill of materials (BOM) and estimate development costs (EFIT) for the various phases in the bidding process such as Pre-Engagement, RFI, or RFQ Lead the Flow 3 to Flow 4 Transition Event for the won programs Must Haves (Basic Qualifications): Bachelor/ Master degree in engineering Knowledge of the automotive industry or related sector. ADAS, Compute or UX product former design experience Proven experience in developing technical solutions and systems Strong analytical skills. Excellent problem-solving and decision-making abilities. Proficiency in data analysis and utilization of relevant software tools. Advanced knowledge of Excel and other planning tools. Excellent communication and presentation skills. Ability to work effectively in a cross-functional team environment. Strong attention to detail and ability to manage multiple projects simultaneously. Adaptability to changing priorities and business requirements.

This position is part of our Advanced Safety & User Experience segment, working in the India Regional business unit, TCI Bangalore -. In this role as a Customer Solution Manager/Architectyou will supportto create effective pursuit process and secure future business award. Leading process and Technical Design review preparation, coordinating the Engineering to effectively estimate cost, resources and overall needs. Work with Sales and Technical Account Director / EPL / TM to analyze incoming customer requirements, capture technical requirements and formulate responses to the customer Your Role Lead new business pursuits for next generation automotive products. Be the voice of the APTIV engineering team in front of the customer and the voice of the customer to the APTIV engineering team. Drive customer specification analysis with cross-competency teams. Lead the concept selection for Aptivs product quote offering. Create and document engineering resource and cost estimates for new business execution. Lead the Engineering Quote Reviews through the pursuits process. Generate the engineering technical assumptions, deviations and exceptions in the quote response. Support Business Management and Finance during the development of the business case. Support Sales team during the creation of their quote letter. Organize the customer Technical Design Reviews during quote pursuits. Participate in Product Strategy and Architecture planning and support product roadmap development Conduct consultations and workshops with customers to evaluate the realization of new products, designs and concepts. Define and implement the communication interfaces to all related competencies such as Engineering, Quality, Production, Purchasing, Sales and Business Management Manage communication within the pursuit team Coordinate the creation of a cost optimized bill of materials (BOM) and estimate development costs (EFIT) for the various phases in the bidding process such as Pre-Engagement, RFI, or RFQ Lead the Flow 3 to Flow 4 Transition Event for the won programs Your Background Bachelor/Master degree in engineering Knowledge of the automotive industry or related sector. ADAS, Compute or UX product former design experience Proven experience in developing technical solutions and systems Strong analytical skills. Excellent problem-solving and decision-making abilities. Proficiency in data analysis and utilization of relevant software tools. Advanced knowledge of Excel and other planning tools. Excellent communication and presentation skills. Ability to work effectively in a cross-functional team environment. Strong attention to detail and ability to manage multiple projects simultaneously. Adaptability to changing priorities and business requirements Why join us? You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs. You can have an impact . Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents. You have support . We ensure you have the resources and support you need to take care of your family and your physical and mental health. Your Benefits at Aptiv: Hybrid and flexible working hours; Higher Education Opportunities (UDACITY, UDEMY, COURSERA are available for your continuous growth and development) Life and accident insurance Sodexo cards for food and beverages Well Being Program that includes regular workshops and networking events EAP Employee Assistance Access to fitness clubs (T&C apply) Creche facility for working parents