8 Customer Solutions Jobs

We are looking for a dynamic and technically proficient Pre Sales Engineer to join our team. As a Pre Sales Engineer, you will be responsible for providing technical expertise and support to our sales teams, ensuring that customers receive accurate and tailored solutions that meet their needs. Collaborating with internal and external stakeholders is a key aspect of this role to drive sales growth, manage quotations, and ensure the smooth execution of customer orders. The ideal candidate will possess a strong technical background, sales aptitude, and excellent interpersonal skills. Your key responsibilities will include leveraging your technical knowledge to support sales teams and provide accurate solutions to meet customer needs. It is essential to apply commercial awareness to enhance the precision of deals and customer proposals. Understanding customer requirements and presenting customized technical solutions that align with their business goals is crucial. Collaboration with sales teams to build strong customer relationships, effective communication with customers, vendors, and internal teams, and developing solution architecture are key components of this role. You will be required to assist customers with technical issues related to equipment setup and resolve any post-sales concerns. Facilitating negotiations with potential customers, preparing accurate quotations based on customer requirements, and coordinating with vendors to secure backup quotes are also part of your responsibilities. Tracking issued quotations, providing internal support to Regional Sales Managers, and assisting in technical discussions with customers to facilitate deal closure are important tasks. To excel in this role, you should have strong technical skills, sales aptitude, a proactive approach, and excellent interpersonal and teamwork abilities. Familiarity with the PLC/Controller BMS industry or experience in HVAC is preferred. Proficiency in MS Office tools and a proactive approach with a strong customer focus are essential. An Engineering Degree (Electrical, Electronics, Mechanical) along with 3-5 years of relevant experience in BMS or HVAC/ELV industry is preferred. If you are a highly motivated individual with a passion for both technical and sales functions, this role offers the opportunity to be part of a team that drives innovation and customer satisfaction. This is a full-time position with a day shift schedule and in-person work location.,

The Business Development Manager (Freight Forwarding- Nomination Business) role at PDS International Pvt. Ltd involves developing and executing strategies to enhance the company's nomination business. You will be responsible for identifying new business opportunities, nurturing relationships with key stakeholders, and finalizing deals. The ideal candidate should possess a deep understanding of the freight forwarding industry and a track record in successful business development initiatives. Your key responsibilities will include formulating and implementing business development strategies aligned with the company's nomination business objectives. Generating sales leads and opportunities in line with predefined targets, tracking RFQ timelines, understanding customer requirements, and crafting tailored customer solutions will be crucial aspects of your role. You will also be involved in value assessments, Proof of Concept exercises, and analyzing customer needs to create business opportunities. Driving the customer sales cycle, negotiating prices and terms within company guidelines, and creating business case calculations at different stages of the sales process are integral parts of the job. The successful candidate will hold a Bachelor's degree or possess a combination of education and relevant experience. A minimum of 5 years in Sales and Business Development, proficiency in written and verbal communication, and a proactive approach to work in a dynamic environment are essential. Experience in Excel and Logisys will be advantageous. This is a full-time permanent position based in Gurugram. A Bachelor's degree is preferred, along with 5 years of experience in Freight Forwarding. Proficiency in English is preferred for this role. If you meet the qualifications and skills required for this position, we look forward to your application.,

Job description Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. If you're looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Business Descriptor: Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we're placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners. We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business. Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities. : HSBC Global Trade Solutions (GTS) is one of the largest trade services organizations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions. GTS serves as a core service provider for Corporate & Institutional Banking (CIB) clients. We are currently seeking an experienced professional to join the GTS team for the CIB business. Principal Responsibilities: The role holder is responsible for consultative selling, implementation and management of GTS products to customers and prospects and managing existing GTS relationships to promote increased profitability and relationship depth, while minimizing risk They will develop new revenue streams by identifying and selling innovative GTS solutions to a portfolio of clients thus maximizing commercial profitability and relationship depth. This will include responsibility for pricing, reviewing and negotiating the full range of GTS services together with effecting any cost reduction initiatives required by the Group. Drives best practice in lending and risk policies ensuring this remains in line with economic and market practices To manage a client portfolio in order to maintain existing and generate new income for the business. Undertake sector/portfolioplanning and client monitoring/contact Develop effective strategies for maintaining and growing a client portfolio in order to maintain and generate new income for the Group. This will involve initiatives such as sector planning and client/contact monitoring to ensure efforts support GTS business objective Manage portfolio customers and follow end to end CM process as defined by Business Development Transformation To manage costs within plan, keep losses to a minimum and identify any cost reduction initiatives. Work closely with colleagues to promote awareness of GTS products, strategies and competitor information amongst the RM and other strategic business communities. Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect he customers and the Bank. Develop an appropriate calling plan to efficiently and effectively achieve goals and objectives. Through consultative selling, design and implement workable, innovative solutions for customers individual needs plus generate and receive quality referrals for/from other parts of the Group. Where appropriate undertake professional presentations etc. to customers in support of potential opportunities portraying HSBC in the best possible light against a backdrop of competition from local, regional and/or global banks. Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal & external client road shows, active participation in industry associations and other such suitable events. Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions and to the overall direction of GTS regional and global business. Be a team player. Work with the team members and colleagues in order to perform the role the best of abilities. Demonstrating excellence in sales and following end to end sales process as defined internally Be self-motivated and achieve results in the face of setbacks Keep management informed of progress/obstacles towards sales targets. Ensure compliance monitoring is in place in accordance with HSBC and regulatory standards Ensure all CM Sales activity documentation is complete to provide performance tracking and targeting future sales efforts Continually assess the CM Sales processes to identify improvements Keep Team leader informed of any obstacles, issues etc. Compliance with and management of sales suitability risks and requirements Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements Successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. We are currently seeking an experienced professional to join the GTRF team for CMB Business Banking. Principal Responsibilities: The role holder is responsible for consultative selling, implementation and management of GTRF products to customers and prospects and managing existing GTRF relationships to promote increased profitability and relationship depth, while minimizing risk They will develop new revenue streams by identifying and selling innovative GTRF solutions to a portfolio of clients thus maximizing commercial profitability and relationship depth. This will include responsibility for pricing, reviewing and negotiating the full range of GTRF services together with effecting any cost reduction initiatives required by the Group. Drives best practice in lending and risk policies ensuring this remains in line with economic and market practices To manage a client portfolio in order to maintain existing and generate new income for the business. Undertake sector/portfolioplanning and client monitoring/contact Develop effective strategies for maintaining and growing a client portfolio in order to maintain and generate new income for the Group. This will involve initiatives such as sector planning and client/contact monitoring to ensure efforts support GTRF business objective Manage portfolio customers and follow end to end CM process as defined by Business Development Transformation To manage costs within plan, keep losses to a minimum and identify any cost reduction initiatives. Work closely with colleagues to promote awareness of GTRF products, strategies and competitor information amongst the RM and other strategic business communities. Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect he customers and the Bank. Develop an appropriate calling plan to efficiently and effectively achieve goals and objectives. Through consultative selling, design and implement workable, innovative solutions for customers individual needs plus generate and receive quality referrals for/from other parts of the Group. Where appropriate undertake professional presentations etc. to customers in support of potential opportunities portraying HSBC in the best possible light against a backdrop of competition from local, regional and/or global banks. Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal & external client road shows, active participation in industry associations and other such suitable events. Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions and to the overall direction of GTRF regional and global business. Be a team player. Work with the team members and colleagues in order to perform the role the best of abilities. Demonstrating excellence in sales and following end to end sales process as defined internally Be self-motivated and achieve results in the face of setbacks Keep management informed of progress/obstacles towards sales targets. Ensure compliance monitoring is in place in accordance with HSBC and regulatory standards Ensure all CM Sales activity documentation is complete to provide performance tracking and targeting future sales efforts Continually assess the CM Sales processes to identify improvements Keep Team leader informed of any obstacles, issues etc. Compliance with and management of sales suitability risks and requirements Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements Successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Requirements Extensive knowledge of global trade financing, services, products and techniques. Extensive knowledge of the market & market trends, competitive environment and regulatory environment. Detailed knowledge of GTS back and front office area Detailed knowledge of Credit & Risk including techniques to mitigate risk Broad knowledge of HSBC Group companies and product ranges Sales & Client Management experience at a senior level including dealing with senior executives plus a proven sales record Proven ability in identifying and meeting customer needs through matching a broad range ofproducts and services Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension Proven ability to deliver creative and flexible customer solutions. Ability to understand a customer's business and the fundamentals of running a business Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Ability to interact with business customers at all levels Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders Excellent time management, planning and organisation skills Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations Strong analytical skills Desirable: Bachelor's Degree GTS related industry qualifications Additional Information Useful Link You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

The Poultry Broiler-Technical Specialist position plays a vital role as a technical expert within the organization, offering guidance and insights to poultry customers to support the attainment of growth objectives. Your primary responsibility will involve understanding the strategies and requirements of customers, enabling them to enhance their outcomes and meet or surpass their targets through the utilization of product solutions and services. Additionally, you will be instrumental in identifying potential business expansion avenues with existing clientele or new prospects, as well as formulating and suggesting appropriate remedies, overseeing projects, engaging in customer communication and training initiatives. As a trusted advisor, you will furnish clients with strategic and technical guidance while directing account managers towards successful outcomes. Your key responsibilities will include collaborating with Cargill global consultants to deliver on-site technical support to current and potential customers, furnishing customer-specific solutions and technical aid, analyzing data to steer projects with customers, organizing project data and conclusions for both internal and customer presentations, facilitating product demonstrations, serving as a subject matter expert during interactions with potential customers, and ensuring up-to-date knowledge on product insights and research to enhance the value of offerings. It will also be essential to maintain accurate application and value collection records within the systems, address moderately complex issues independently with minimal supervision, and escalate highly intricate matters to the appropriate personnel. In terms of qualifications, the minimum requirements include a Bachelor's degree in a veterinary field (B. V. Sc. & A. H.) along with at least 6 years of relevant work experience. Additional qualifications may also be necessary as per the job specifications. Preferred qualifications encompass a Master's degree or a Doctorate in Veterinary Science, experience in Broiler Integration Farm Management, and a zealous commitment to grasping, formulating, and conveying value and solutions to team members and customers. Furthermore, prior experience in public speaking would be advantageous. This role will offer you the opportunity to leverage your expertise and skills in a dynamic environment, supporting both the organization's growth objectives and the success of our valued customers.,

The Site Supervisor role involves providing top-notch installation, startup, commissioning, test, and inspection services leadership for prominent customers in the Vertiv Switchgear and Busbar business. As the primary Vertiv Services representative for large projects, you will oversee activities from factory testing to project completion, ensuring excellent rapport with customers, colleagues, and stakeholders. Your responsibilities include representing Switchgear and Busbar Services at customer and contractor meetings, utilizing Project Management tools effectively to achieve quality, financial, and schedule targets, coordinating installation, start-up, commissioning, and inspection activities, managing manpower needs, and ensuring completion of all documentation for the job. In the technical aspect, you will provide on-the-job training, conduct field customer training, communicate with Technical Support on equipment issues, and stay updated on safety guidelines and field-related notices. Safety is a top priority, and you must operate in a safe manner, wear appropriate PPE, report any work-related accidents, and identify and address potentially unsafe conditions on-site. You are also responsible for project administration, customer satisfaction, performance standards, and maintaining strong communication with both internal and external customers. To qualify for this role, you should hold a degree from a University of Technology and have at least six years of relevant work experience. Construction management experience, knowledge of electrical and mechanical contracting, engineering processes, and power distribution are desirable. Strong analytical, problem-solving, communication, organizational, and management skills are essential, along with the ability to handle stressful situations and provide technical assistance efficiently. Physical and environmental demands of the role include frequent standing, kneeling, bending, climbing, driving, exposure to extreme temperatures, noise levels, and working around moving machinery. Travel requirements include 40% travel in the Eastern Europe Region and 30% travel in the EMEA Region. As a Site Supervisor, you will play a crucial role in ensuring the successful execution of projects, adhering to safety protocols, maintaining high performance standards, and delivering exceptional service to customers throughout the project lifecycle.,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer - Fraud (Practitioner)! We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs. Responsibilities Handling Inbound & outbound calls & online applications Respond to applicant questions & resolve issues. Operate in compliance with laws & Regulations. Dealing with complex solution-based calls. Reading complex & sensitive customer situations and dealing with it accurately. Consistently Deliver First Class Service. Exceptional Time management skills. Assess risks and investigate for fraudulent activity with a keen eye. Qualification we seek in you! Minimum Qualifications Knowledge of AUS & NZ Privacy legislation Previous Fraud/Scheme Chargebacks related experience Excellent communication skills verbal and written. Should have sound computer knowledge. Needs to be good at multitasking. Preferred Qualifications/ Skills * Displays excellent English oral and written communication skills - using accurate grammar with smooth flow * Displays excellent problem solving and decision-making skills * Proficient computer skills and attention to detail * Significant months of experience in the phone customer service field is desired * Negotiation and analytical skills * High level of integrity * Ability to multi-task Job Process Developer Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 1, 2025, 2:46:57 PM Unposting Date Apr 6, 2025, 9:29:00 PM Master Skills List Operations Job Category Full Time,

Role & responsibilities Strategic Sales Planning: Define and implement national sales strategy for air & pneumatic tools aligned with company goals. Market & Customer Mapping: Identify opportunities and key accounts across sectors such as automotive, manufacturing, heavy engineering, etc. New Business Development: Establish contact with OEMs, large industrial customers, and expand dealer & distributor networks. Channel Development: Build and optimize a robust nationwide dealer/distributor network for greater market penetration. Team Leadership: Recruit, manage, and mentor a high-performance sales team pan-India. Customer Solutions: Understand application needs, provide technical solutions, and tailor offerings to customer requirements. Client Interaction: Deliver technical demonstrations, presentations, and negotiate commercial terms. Sales Execution: Track quotations, negotiate contracts, ensure CRM updates, and drive closure of deals. Revenue Management: Achieve sales targets, manage collections, and ensure healthy cash flow. Reporting & Analysis: Generate and present detailed sales performance reports, market trends, and competitor analysis to senior leadership. Preferred candidate profile Industry Expertise: Deep knowledge of Air Tools, Pneumatic Systems, or Industrial Tools essential. Preference for candidates from Japanese, European, or leading Indian brands in related segments. Leadership & Communication: Strong leadership qualities with excellent communication and interpersonal skills. Sales & Channel Management: Proven experience in handling PAN India operations with a successful track record in building and managing channels. Technical Aptitude: Comfort with product demonstrations, technical presentations, and solution selling. Travel Flexibility: Willingness to travel extensively across India as per business requirements. Analytical & Reporting Skills: Proficiency in Excel, CRM systems, and PowerPoint presentations is a must.

Job description :- Strategic Customer Experience Planning : Develops expertise in designing and planning customer experience strategies strategically. This involves understanding customer needs and preferences and creating comprehensive plans to enhance the overall customer experience. Customer Insights Gathering and Journey Mapping : Develops expertise in gathering customer insights and mapping out their journeys with products or services. This involves conducting thorough research to understand customer behaviors, preferences, and pain points, which in turn helps in creating better customer experiences. Digital Experience Optimization : Develops expertise in optimizing digital experiences for customers. This includes adopting a customer-centric approach to design, focusing on creating intuitive and seamless digital experiences that meet customer needs and expectations. Brand Experience Management : Develops expertise in managing brand experiences across all touchpoints. This involves ensuring consistency with the brand's values and identity in all customer interactions to enhance brand loyalty and perception. Efficient Project Management : Plans and executes customer experience projects efficiently to ensure timely delivery and high quality. This involves setting clear goals, allocating resources effectively, and managing timelines to deliver the right level of customer experience within the committed timeframe. Effective Communication Skills : Promotes effective communication and builds confidence through clear articulation, reasoning, and feedback exchange. This involves communicating with internal teams and stakeholders to ensure alignment and collaboration in delivering exceptional customer experiences. Quality Service Delivery : Promotes high standards of service quality and consistently raises the bar for customer satisfaction. This involves ensuring that all customer interactions meet or exceed expectations and striving for continuous improvement in service delivery. Innovative Customer Solutions : Identifies opportunities for innovation in customer solutions and takes calculated risks to implement bold ideas. This involves fostering a culture of innovation within the team and encouraging creative thinking to address customer needs effectively. Team Building and Employee Engagement : Contributes to building a strong team culture and enhancing employee engagement within the Customer Experience team. This involves fostering a supportive work environment, promoting collaboration, and prioritizing employee well-being. Professional Development and Coaching : Plays a key role in the professional development of team members through coaching, mentorship, and support. This involves providing guidance, sharing expertise, and helping team members develop their skills to deliver exceptional customer experiences. Brand Advocacy and Customer Relations : Acts as a brand advocate and builds strong relationships with customers to enhance loyalty and retention. This involves representing the company positively and addressing customer concerns effectively to ensure a positive brand experience.