3 Chargeback Process Jobs

Job Overview: We are seeking a highly skilled and detail-oriented Chargeback/ Dispute Management to oversee and manage all aspects of dispute resolution processes. As Dispute Management Manager, you will be responsible for ensuring timely and effective resolution of disputes (all dispute cycle). Responsibilities: Develop and Implement Strategies: Design and implement effective strategies and processes for managing chargebacks and disputes, including prevention, investigation, and resolution. Manage Chargeback Process: Oversee the end-to-end Dispute Management process, including receiving, reviewing, and responding to chargeback notifications from payment processors, banks, and financial institutions. Investigate Disputes : Conduct thorough investigations into disputed transactions, gathering relevant information and documentations from relevant team/merchants. Collaborate with Internal Teams: Work closely with cross-functional teams including Compliance, finance, customer service, and sales to gather information, resolve disputes, and implement preventive measures. Analyse Trends : Monitor and analyse chargeback and dispute trends to identify root causes and areas for improvement and develop strategies to mitigate risks and minimize losses. Maintain Compliance : Ensure compliance with relevant regulations, card network rules, and industry standards governing chargebacks and disputes. Provide Training and Support: Provide training and support to internal teams on chargeback prevention best practices, dispute resolution processes, and regulatory requirements. Vendor Management: Manage relationships with third-party vendors and service providers involved in the chargeback and dispute management process, ensuring service levels are met and costs are controlled. Reporting and Metrics: Develop and maintain reporting metrics to track the dispute status and key performance indicators related to dispute cycle and provide regular updates to management. Preparing Regulatory and Partner bank related reports. Monitor and document the progress of dispute resolution, including following up with the relevant teams to ensure timely recovery of funds. Continuous Improvement: Continuously evaluate and improve chargeback and dispute management processes and procedures to enhance efficiency, effectiveness, and customer satisfaction. Qualifications: Bachelor's degree, Advanced degree or professional certification is a plus. Proven experience in chargeback and dispute management within the financial services, banking, or eCommerce industry, with a strong understanding of card networks' rules and regulations. Excellent analytical and problem-solving skills, with the ability to investigate complex issues and identify root causes. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. Detail-oriented with strong organizational skills and the ability to manage multiple priorities and deadlines. Proficiency in using chargeback management systems (Visa/MasterCard/Rupay portal & UPI) Knowledge of regulatory requirements and compliance standards related to disputes. Experience in vendor management and contract negotiation is desirable. Ability to adapt to a fast-paced and dynamic environment, with a proactive and results-oriented approach. Note : Please get in touch with us in case of any queries. You can utilize the classified job for this position. Also no walkin interview sessions are required.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer - Fraud (Practitioner)! We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs. Responsibilities Handling Inbound & outbound calls & online applications Respond to applicant questions & resolve issues. Operate in compliance with laws & Regulations. Dealing with complex solution-based calls. Reading complex & sensitive customer situations and dealing with it accurately. Consistently Deliver First Class Service. Exceptional Time management skills. Assess risks and investigate for fraudulent activity with a keen eye. Qualification we seek in you! Minimum Qualifications Knowledge of AUS & NZ Privacy legislation Previous Fraud/Scheme Chargebacks related experience Excellent communication skills verbal and written. Should have sound computer knowledge. Needs to be good at multitasking. Preferred Qualifications/ Skills * Displays excellent English oral and written communication skills - using accurate grammar with smooth flow * Displays excellent problem solving and decision-making skills * Proficient computer skills and attention to detail * Significant months of experience in the phone customer service field is desired * Negotiation and analytical skills * High level of integrity * Ability to multi-task Job Process Developer Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 1, 2025, 2:46:57 PM Unposting Date Apr 6, 2025, 9:29:00 PM Master Skills List Operations Job Category Full Time,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer - Fraud (Practitioner)! We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs. Responsibilities . Handling Inbound & outbound calls & online applications . Respond to applicant questions & resolve issues. . Operate in compliance with laws & Regulations. . Dealing with complex solution-based calls. . Reading complex & sensitive customer situations and dealing with it accurately. . Consistently Deliver First Class Service. . Exceptional Time management skills. . Assess risks and investigate for fraudulent activity with a keen eye. Qualification we seek in you! Minimum Qualifications . Knowledge of AUS & NZ Privacy legislation . Previous Fraud/Scheme Chargebacks related experience . Excellent communication skills - verbal and written. . Should have sound computer knowledge. . Needs to be good at multitasking. Preferred Qualifications/ Skills . . Displays excellent English oral and written communication skills - using accurate grammar with smooth flow . . Displays excellent problem solving and decision-making skills . . Proficient computer skills and attention to detail . . Significant months of experience in the phone customer service field is desired . . Negotiation and analytical skills . . High level of integrity . . Ability to multi-task Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.