Job
Description
The Tier 1 Shared Services Generalist is an integral part of our team, serving as the first point of contact for employee inquiries. In this role, you will provide high-quality support to employees by addressing and resolving a wide range of HR-related questions and issues, or escalating cases to subject matter experts when necessary. You will also be responsible for the administrative processes related to the complete associate lifecycle which includes talent acquisition, onboarding, data changes, leave(s) of absence, and offboarding. This entry-level role offers an excellent opportunity to grow your career in Human Resources while contributing to an exceptional employee experience. What you will do: Initiate the position requisition process in the Company s applicant tracking system, ensuring comprehensive and correct entries are made; monitors for approval and publishes accordingly. Enter and maintain accurate employee data updates in applicable systems, including onboarding, leave(s) of absence, changes and terminations. Serve as the first point of contact for all employees inquiries, including employees, leaders, contingent workers, and others who contact the Shared Services, keeping exceptional employee experience top-of-mind. Provide guidance and resolutions for routine HR-related matters, such as benefits, payroll, time off, and system navigation. Escalate complex or specialized cases to appropriate teams or subject matter experts within People & Culture. Maintain employee personnel records in accordance with applicable country regulations. Respond timely to requests from authorities and other parties where applicable. Administer and track benefit and incentive programs such as fitness reimbursement, applicable bonuses associated with CBA, spot bonuses, etc., ensuring timely and accurate execution. Other duties as assigned. Who You Are: Bachelor s degree in human resources, Business Administration, or a related field preferred, or equivalent work experience. 0 2 years of experience in Human Resources, customer service, or a related field. Experience with HR systems, case management tools, or ticketing systems is a plus. Knowledgeable in MS Office (Excel, Word, Power Point) Strong interpersonal and communication skills with a focus on delivering exceptional customer service. Ability to handle sensitive and confidential information with professionalism and discretion. Quality control the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Dependability the individual is consistently at work and on time, follows instructions, responds to leadership direction and solicits feedback to improve performance. Problem-solving mindset and attention to detail. Strong organizational and time management skills. Strong oral and written English skills are required. The addition of 1 or 2 additional languages is preferred.
