Patient Relation Executive (PRE)- Ayurvda

Position: Patient Relations Executive (PRE) – Ayurveda
Organization: Wyga Ayurveda
Location: Kochi, Kerala

Educational Qualification

• BAMS (Bachelor of Ayurvedic Medicine and Surgery) – Mandatory
• MHA (Master of Hospital Administration) – Preferred

Experience

• 2–5 years of experience in a similar role within Ayurveda hospitals, wellness centres, or healthcare institutions

Key Responsibilities

Patient Interaction & Relationship Management

• Act as the primary point of contact for patients from enquiry to discharge
• Explain treatment plans, therapy procedures, and expected outcomes clearly to patients
• Address patient concerns, feedback, and complaints in a professional and empathetic manner
• Ensure high levels of patient satisfaction and service quality

Clinical Coordination

• Coordinate between doctors, therapists, nursing staff, and front office teams
• Assist doctors in patient counselling and treatment plan communication
• Ensure smooth scheduling of consultations, therapies, and follow-ups

Administrative & Documentation Duties

• Maintain accurate patient records, treatment documentation, and billing coordination
• Ensure compliance with hospital policies, SOPs, and quality standards
• Support admissions, discharges, and insurance-related coordination if required

Communication & Language Support

• Communicate effectively with patients across diverse cultural and linguistic backgrounds
• Provide translation and explanation support in Hindi, Malayalam, English, and other languages as required

Systems & Technology Usage

• Use Hospital Management Systems (HMS), MS Office, email, and other digital tools efficiently
• Prepare reports, patient summaries, and MIS as required by management

Skills & Competencies

• Excellent verbal and written communication skills
• Strong patient counselling and interpersonal abilities
• Proficiency in computers, MS Office, HMS/CRM systems
• Ability to multitask and manage patient flow efficiently
• Professional appearance, empathy, and problem-solving mindset

Preferred Candidate Profile

• Ayurveda doctor with strong people-management and communication skills
• Multilingual (Hindi, Malayalam, English mandatory; additional languages an advantage)
• Experience in premium wellness or hospital settings preferred
• Service-oriented, organized, and patient-focused

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person