Patient Engagement and Acquisition Support

About Us:

Our vision for health, care and research is simple. Sanius Health is an AI-powered patient-generated data platform with a focus on accelerating personalised medicine, drug discovery and clinical research for cancer treatment, haematological malignancies, haematological disorders and rare diseases. We are the largest Sickle Cell Disease Integrated patient ecosystem, and are expanding this to include other conditions.

We partner with passionate patients, treatment centres, researchers, developers of therapeutics and regulators in advancing outcomes for patients through our health data platform.

Join Us:

Above all, we care about changing the world we inherited for those who will come after us. Making a positive impact on human health takes insight, curiosity, and intellectual commitment. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our partners drive healthcare forward and ultimately improve outcomes for patients. Forge a career with greater purpose, make an impact, and never stop learning.

What we’re looking for...

Someone who shares our passion for creating a world where patients have ownership of their health. Don’t worry if you don’t meet all the requirements we listed, we’re looking for someone who is a recent graduate and eager to grow with us.

Are you a recent graduate or someone looking to switch to an entry-level role in the tech industry? Are you looking for a new challenge and an opportunity to further advance your skills and career in a great working environment?

If you are a highly motivated individual with a genuine interest in customer service and community engagement, we have the perfect job for you!

We trust each other to get the job done, so you’ll have a lot of autonomy here while also being part of a supportive close-knit team! We’re a diverse team with a huge variety of backgrounds, identities, and experiences, so you can be sure you’ll feel welcome from day one.

As a Patient Administrator, you will...

• Engage proactively with patients through regular phone calls and emails, fostering their active participation to keep the programme adherence at 100%

• Connect with external clients and potential customers, be they patients, providers, or researchers

• Possess excellent writing abilities, capable of seamlessly tailoring your communication to diverse audiences

• Be responsible for customer experience with at least one year experience in this area

• Efficiently prioritise and manage your workload under pressure

• Report on the successes of your work and track KPIs

• Have great attention to detail and an understanding of what makes a great customer experience

• Be proactive, enthusiastic, and eager to learn with a strong desire to continuously expand your knowledge and skills

• Collate feedback and liaise with the Head of Patient Ecosystem on complaints and compliments

• Report Incidents and significant events and liaise with the Head of Patient Ecosystem on Incidents and Significant events

• Liaise with product and tech support team on technical issues

• Work closely with line manager and wider team on service improvement

Nice to have:

• An undergraduate degree

• Previous customer service experience

• Excellent communication and writing skills

Our Benefits & Perks:

We offer more than just your standard benefits package. We promote a healthy work-life balance for all our employees and want to ensure we support our team to be successful both professionally and personally. There are lots of opportunities to work on cross-team projects and represent Sanius at events such as awards, trade shows and fairs

We have you covered on all fronts!

• Professional development budget

• Bonus structure for all teams

• Promoting from within the team first

To apply for this position, please attach your CV and adjust the message with a cover letter for this

careers@saniushealth.com