Patient Cum Office Assistant

Job Purpose

Key Duties & Responsibilities

• Patient Assistance & Outdoor Support
• Receive patients upon arrival and assist them from their vehicle Car / Auto /Others.
• Support patients safely while entering or exiting.
• Provide wheelchair support for elderly or physically challenged patients.
• Escort patients to reception, consultation rooms, lab, pharmacy, opticals, or other departments or handover to PRO
• Greet and wish every patient and attendant politely.
• Provide basic comfort support (water, seating, directions, etc.).
• Vehicle & Parking Coordination
• Guide the patients to the appropriate parking area.
• Manage the parking area in an orderly and safe manner.
• Attender-Level Support
• Carry patient files, reports, or documents when needed.
• Assist patients in filling basic forms.
• Provide clear directions and handle patient queries politely.
• Office Assistant Responsibilities
• Visit bank for depositing/withdrawing cash, submitting cheques, passbook updates, etc.
• Purchase office items, stationery, and small consumables as instructed.
• Support administrative tasks such as photocopying, scanning, sorting files, and delivering documents between departments.
• Maintain availability and proper arrangement of office supplies.
• Courier & Delivery Handling
• Collect couriers from courier offices, delivery counters, or reception.
• Deliver outgoing couriers or parcels to the courier service provider.
• Ensure proper documentation, signatures, and tracking for all incoming/outgoing parcels.
• Hand over received items to the concerned department promptly.
• General Support & Coordination
• Collect and deliver items such as reports, medicines, forms, and files within the hospital.
• Maintain cleanliness and organization in patient waiting areas and reception surroundings.
• Report any issues or discrepancies in the service area to the supervisor.
• Assist with patient flow management during busy hours.
• Behaviour & Grooming Standards
• Wear neat uniform and ID card always.
• Maintain polite communication, a warm smile, and positive body language.
• Exhibit honesty, discipline, and respectful behaviour.
• Additional Duties
• Assist in emergency situations under staff instruction.
• Perform any other duties assigned by Admin, HR Manager, or Management.