Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in kerala
>
ABATE AS
>
Call Center Executive

Call Center Executive

ABATE AS

1 - 5 years

0 Lacs

kerala

Posted:3 days ago| Platform: Shine logo

Apply

Skills Required

customer service inbound calls appointment scheduling data entry communication skills problem solving customer satisfaction outbound calls call handling

Work Mode

On-site

Job Type

Full Time

Job Description

The Call Center Executive is responsible for handling inbound and outbound calls professionally and efficiently to ensure excellent customer service. You will serve as the first point of contact for patients/customers, assisting with inquiries, appointments, follow-ups, complaints, and service information, while maintaining a positive and courteous attitude. Your key responsibilities will include handling incoming calls from customers/patients and resolving their queries effectively. Additionally, you will make outbound calls to follow up on appointments, feedback, or service reminders, and schedule, reschedule, or cancel appointments as requested. It will be important to maintain and update patient/customer information accurately in the system and provide information about services, doctors availability, facilities, or promotions. In case of unresolved issues, you will escalate them to the concerned department and ensure follow-up, maintain call logs, and prepare reports as required. Meeting daily and monthly call volume and customer satisfaction targets will be crucial. You will also need to follow standard operating procedures (SOPs) for call handling and documentation, ensuring confidentiality and data security standards are maintained. Finally, you will be expected to undertake any other work assigned by higher authorities.,

More Jobs at ABATE AS

Finance Manager

Perintalmanna, Kerala, India

Experience: Not specified

Salary: Not disclosed

Call Center Executive

kerala

1.0 - 5.0 yrs

Salary: Not disclosed

Lecturer in Optometry

Perintalmanna, Kerala, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

ABATE AS

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Call Center Executive