Roles & Responsibilities 1. Patient Care & Communication Maintain a professional appearance and ID badge. Greet patients courteously and warmly. Use positive body language and maintain a friendly demeanor. Collect the Patient Movement Form and inform patients about the next steps (NCT/AR/refraction). Call patients systematically for their turn. Explain NCT/AR procedures and address patient queries professionally. Take thorough patient history before diagnostics. Counsel patients on eye health and contact lens hygiene. 2. Refraction & Diagnostic Procedures Clean and sanitize the NCT/AR machine in front of the patient. Change chin rest paper after every patient. Follow the 5-step accuracy protocol for refraction. Conduct and analyze vision tests. Diagnose common sight problems (myopia, hyperopia, astigmatism). Screen for eye diseases (e.g., Glaucoma, diabetic retinopathy). Perform advanced techniques like cycloplegic refraction, fogging, and JCC. Use refraction tools: autorefractors, retinoscopes, phoropters, trial lens sets. Refer eligible patients to Lasik counselling department. 3. Patient Management & Treatment Offer treatments like vision therapy and low-vision rehab. Provide pre- and post-operative eye care. Accurately record all findings and procedures in EMR/registers. 4. Training & Administration Train interns and BSc students in clinical procedures. Maintain attendance and leave records for students. Allocate monthly postings for MSc candidates. Participate in weekly meetings to discuss issues and improvements. Deliver lectures to BSc Optometry students. Additional duties 1. Patient Counselling & Support Greet patients warmly and courteously. Verify details in EMR and understand doctors notes. Clearly explain diagnosis, cataract surgery, risks, benefits, and alternatives. Educate patients on IOL options (monofocal, multifocal, toric) and expected outcomes. Address patient concerns professionally and empathetically. Discuss costs, packages, and payment procedures. Confirm doctor schedules and book surgery dates. Provide pre-op instructions, lab orders, and printed materials. 2. Pre- & Post-Surgery Coordination Update EMR, Zoho CRM, and maintain proper documentation. Ensure complete counselling and update Medic/CRM systems. Coordinate with OT for lens availability and preparation. Submit surgery checklists to the ward and reception teams. Call patients before surgery to confirm attendance. Follow up with patients post-surgery to ensure recovery. Visit wards on surgery days for monitoring and clarification. Maintain and manage the follow-up patient list effectively.

Job Summary The IELTS Trainer is responsible for delivering high-quality training to students preparing for the IELTS examination. The role includes teaching all modules (Listening, Reading, Writing, Speaking), assessing student progress, creating lesson plans, and helping students achieve their desired band scores. Key Responsibilities Conduct IELTS classes (Academic & General) for individuals or groups. Plan and prepare lesson materials in line with IELTS standards. Provide personalized feedback on student performance, especially writing and speaking tasks. Monitor student progress and maintain records. Conduct mock tests and evaluate results. Develop practice materials and strategies to improve student performance. Stay updated with IELTS exam patterns and requirements. Motivate and guide students to achieve their desired band score. Participate in workshops or training sessions related to English language teaching or IELTS updates. Maintain discipline and a positive learning environment in the classroom. Requirements & Qualifications Bachelor s or Master s degree in English, Education, or a related field. TEFL/TESOL/CELTA certification preferred. Minimum 3-5 years of experience in IELTS training or English language teaching. Excellent command of the English language (both written and spoken). Familiarity with the IELTS exam format and scoring system. Strong communication, interpersonal, and organizational skills. Patience, creativity, and the ability to engage students of different levels. Preferred Skills IELTS Band Score of 8 or above (if applicable). Experience in online and offline teaching. Ability to use digital tools and learning platforms effectively. Knowledge of other standardized English tests (e.g., TOEFL, PTE) is a plus.

The Call Center Executive is responsible for handling inbound and outbound calls professionally and efficiently to ensure excellent customer service. They serve as the first point of contact for patients/customers, assisting with inquiries, appointments, follow-ups, complaints, and service information, while maintaining a positive and courteous attitude. Key Responsibilities : Handle incoming calls from customers/patients and resolve their queries effectively. Make outbound calls to follow up on appointments, feedback, or service reminders. Schedule, reschedule, or cancel appointments as requested. Maintain and update patient/customer information accurately in the system. Provide information about services, doctors availability, facilities, or promotions. Escalate unresolved issues to the concerned department and ensure follow-up. Maintain call logs and prepare reports as required. Meet daily and monthly call volume and customer satisfaction targets. Follow standard operating procedures (SOPs) for call handling and documentation. Ensure confidentiality and data security standards are maintained. Any other work assigned by higher authorities

The Data Analyst will play a key role in transforming raw data into actionable insights to support strategic decision-making and enhance operational efficiency. The ideal candidate is a detail-oriented professional with strong analytical skills, proficiency in data tools, and the ability to communicate findings effectively to diverse stakeholders. Key Responsibilities Collect, analyze, and interpret data from multiple sources to provide actionable insights. Deliver regular and ad-hoc reports, dashboards, and analytical solutions to stakeholders. Develop high-quality, user-friendly reports and dashboards with self-service capabilities. Write SQL queries to manipulate and extract insights from large datasets. Collaborate with teams to ensure data quality and improve data collection and reporting processes. Present data-driven findings and recommendations in a clear and concise manner. Work closely with leadership to understand business needs and provide tailored analytical solutions. Identify trends, patterns, and opportunities to support operational and strategic goals. Experiece Proven experience in data analysis, reporting, and deriving insights in a fast-paced environment. Strong proficiency in manipulating and interpreting large datasets. Experience working with business stakeholders to translate data into actionable outcomes. Familiarity with data visualization and reporting tools Skills Demonstrated ability to deliver high-quality analytical reports and insights. Commitment to maintaining data accuracy and improving data processes. Strong organizational skills with the ability to manage multiple tasks and deadlines. Interpersonal skills to work effectively with cross-functional teams and stakeholders. Experience with Zoho Analytics or similar tools is highly desirable but not mandatory

Job Title: Finance Manager Job Summary: We are seeking a highly analytical and strategic Finance Manager to oversee our company s financial health. The ideal candidate will manage budgeting, forecasting, financial analysis, and reporting processes while ensuring compliance with financial regulations. This role plays a critical part in driving the company s financial strategy and long-term growth. Key Responsibilities: Develop and manage annual budgets, forecasts, and financial plans Monitor financial performance by measuring and analyzing results, initiating corrective actions Prepare timely monthly, quarterly, and annual financial statements and management reports Oversee day-to-day financial operations including accounting, audits, tax compliance, and cash flow management Analyze market trends and economic data to inform business decisions Ensure compliance with statutory law and financial regulations Coordinate with external auditors, banks, tax consultants, and regulatory authorities Manage financial risk by evaluating and implementing internal controls and policies Provide strategic recommendations to senior management on financial planning and investment opportunities Lead and mentor finance team members for performance and professional development