Patient Care Coordinator - Arabic

International Patient Care Executive

Dr. Agarwals Eye Hospital

Position Summary

International Patient Care Executive

Key Responsibilities

1. International Patient Coordination

• Act as the

  primary point of contact

  for all Arabic-speaking international patients.
• Respond to inquiries via phone, email, WhatsApp, and international partners.
• Assist patients with appointment scheduling, doctor consultations, and treatment planning.
• Coordinate pre-arrival assistance, documentation, and medical report exchange.

2. Patient Experience & Hospitality

• Welcome patients at arrival and ensure smooth registration and onboarding.
• Accompany patients through OPD, diagnostics, and procedures as required.
• Arrange translator support for medical consultations if needed.
• Ensure culturally sensitive care and comfort throughout their visit.

3. Travel & Logistics Support

• Support with hotel bookings, airport pickup coordination, and travel guidance.
• Assist patients with billing, insurance, and payment-related clarifications.
• Maintain a database of travel agents, international partners, and embassy contacts.

4. Communication & Translation

• Translate patient queries, discharge summaries, and instructions between Arabic & English.
• Support clinical teams by conveying medical information accurately and sensitively.

5. Relationship Management & Business Growth

• Build rapport with international patients to drive trust and referrals.
• Coordinate with International Marketing teams and embassy liaison offices.
• Track patient journey to improve service and encourage return visits or referrals.

6. Documentation & Reporting

• Maintain daily logs of international patient volumes, feedback, and follow-ups.
• Monitor and report patient satisfaction, challenges, and improvement areas.
• Ensure adherence to hospital protocols, safety standards, and privacy guidelines.

Qualifications & Skills

Must-Have:

• Fluent Arabic speaking & writing

  (mandatory)
• Excellent communication skills in English
• Strong patient service and hospitality orientation

Preferred:

• Bachelor's degree in Healthcare, Hospitality, or related field
• 2–5 years’ experience in

  patient care / international desk / hospitality

• Experience working with GCC/Middle East patients is an added advantage
• Warm, presentable, and professional interpersonal skills

Reporting to:

Head – Operations / International Patient Services Manager

Location:

Chennai (with potential travel to other centres if required)

Interested Candidate can send their resume mothish.r@dragarwal.com or contact 9444448612