Essential Functions: Monitors daily operations including work allocation, FTE utilization, meetings, updates, downtime management etc. Ensures an accurate, efficient, effective, and timely team approach to daily operations of the Medical Billing services so that billing will be of high quality. Proactively manages all queries in relation to billing/Payment Posting/AR and follow up with the providers wherever required. Undertakes audit activities to confirm quality assurance from both - billing /Payment Posting/AR guidelines and performance, adherence to /Payment Posting/AR processes perspective. Excellent communication with other RCM cross departments to ensure no gaps are present in the end-to-end RCM processes. Leads in quality improvement projects and actions as appropriate, i.e., error analysis and feedback to team members. Provides weekly and monthly report covering agreed KPIs, service improvements and any potential/real issues/risks. Evaluates individual performance, through goal setting and performance scorecards (1 on 1 meetings) Being a focal point for the team for communication and issue identification, resolution, and escalation, accordingly. Encourages and shares knowledge and skills with concerned departments, including the provision of technical mentoring and coaching of team members where appropriate. Responds to issues, queries and concerns of CSM/Managers/Cilents as needed and in a timely manner. Confidentiality is maintained and privacy respected. Leads and promotes a team environment that enhances partnership and cooperation through effective liaison, communication, and an inclusive approach. Actively participates in management meetings as required. Qualifications: - 3-5 Years Experience working as a medical office manager or medical billing manager required Workers Comp Billing Experience Required Experience with patient billing issues Experience with eClinicalWorks, AdvancedMD, Kareo, AthenaHealth, AllScripts preferred but not required Excellent customer service skills Excellent oral and written communication skills Contribute to a positive team atmosphere - This position does not require travel. Experience with one of the following PM Software required: Kareo, eClinicalWorks, AllScripts, Advanced MD, MD Synergy, GE Centricity, Dr.Chrono, NextGen, or Greenway
