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RndSoftech Private Limited
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Customer Service Representative

Customer Service Representative

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

RndSoftech Private Limited

0 years

0 Lacs

coimbatore tamil nadu india

Posted:2 months ago| Platform: Foundit logo

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Skills Required

insurance claims patient billing voice process payment processing

Work Mode

On-site

Job Type

Full Time

Job Description

Voice Process Agent

Key Responsibilities:

Handle inbound and outbound calls from US-based healthcare clients, ensuring a high level of customer satisfaction.
Provide detailed information regarding patient billing, insurance claims, and payment processes.
Assist in resolving billing disputes, coding issues, and payment discrepancies related to healthcare claims.
Follow up with insurance companies to check on the status of claims and ensure proper payment processing.
Verify patient details, insurance coverage, and eligibility as part of the revenue cycle process.
Escalate unresolved or complex issues to the appropriate department or senior management.
Maintain accurate and up-to-date records of all client interactions, claims, and payment updates in the system.
Work collaboratively with other teams (such as medical coders, billers, and claims processors) to ensure efficient and accurate processing of claims.
Meet daily and monthly performance targets, including call handling, issue resolution, and case follow-up.
Stay updated with changes in healthcare policies, billing codes, and insurance procedures.

Compensation and Benefits

-Entry Level-Probationary Associate (PA): ?1.8-2.4 Lakhs per annum.

-International Voice Process-Patient Calling (PC): ?3-5 Lakhs per annum.

Additional benefits include free cab facilities, a 5-day work week & monthly production incentives.

Desired Skills

Shift

Work
Location
- Coimbatore(Onsite)

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Customer Service Representative