Process Associate - Voice Process

Job Description-Process Associate
We are looking for a dedicated and efficient Voice Process Agent to join our Revenue Cycle Management team, specifically focusing on providing support to our US healthcare clients. In this role, you will handle inbound and outbound calls, ensuring that all client inquiries, billing issues, and claims follow-ups are managed professionally and accurately. You will be a critical part of the end-to-end revenue cycle process, helping to streamline healthcare billing and collections operations. Key Responsibilities:Handle inbound and outbound calls from US-based healthcare clients, ensuring a high level of customer satisfaction.Provide detailed information regarding patient billing, insurance claims, and payment processes.Assist in resolving billing disputes, coding issues, and payment discrepancies related to healthcare claims.Follow up with insurance companies to check on the status of claims and ensure proper payment processing.Verify patient details, insurance coverage, and eligibility as part of the revenue cycle process.Escalate unresolved or complex issues to the appropriate department or senior management.Maintain accurate and up-to-date records of all client interactions, claims, and payment updates in the system.Work collaboratively with other teams (such as medical coders, billers, and claims processors) to ensure efficient and accurate processing of claims.Meet daily and monthly performance targets, including call handling, issue resolution, and case follow-up.Stay updated with changes in healthcare policies, billing codes, and insurance procedures. Compensation and Benefits:--International Voice Process-Patient Calling (PC): ₹3-5 Lakhs per annum.Additional benefits include free cab facilities, a 5-day work week & monthly production incentives. Desired Skills – Excellent verbal and written communication skillsShift - Night(US)Work Location - Coimbatore(Onsite)