Job
Description
We are looking for a skilled professional with 5 to 8 years of experience to join our team as an Associate in the People Advisory Services - Short Term Business Traveller (GDS) department. The ideal candidate will have a strong background in human resources, business administration, or a related field. ### Roles and Responsibility Oversee the preparation of cases and reports, ensuring they meet senior management standards. Lead client report development using tools like Excel, Alteryx, and Power BI. Mentor staff in case intake, troubleshooting, and establishing case strategy. Manage docketing processes and ensure accurate documentation recording. Supervise daily operations, including data entry and document upload, to maintain accuracy and efficiency. Review and validate assignee documents for compliance with checklists and protocols. Monitor case progression, taking initiative to prevent delays. Lead ad hoc projects by coordinating research, project management, and data collection activities. Ensure timely delivery of client deliverables, maintaining high quality and accountability. Proactively identify and resolve technical or process issues affecting SLAs, client satisfaction, or travel formalities. Uphold EYs risk management protocols, managing confidential information with professionalism. Drive technology tool adoption and management to enhance service delivery. Take ownership of performance and quality metrics, including SLA/KPI reports, client reporting, escalations, utilization, and performance metrics. Set quality and performance standards for application preparation and submission, identifying potential issues proactively. Foster a collaborative work environment, encouraging teamwork and shared success. Maintain and update knowledge of travel requirements, technical details, and processes to provide expert advice. Identify and implement strategies to enhance quality, business performance, and process efficiency. Adapt to a fast-paced environment with a focus on accuracy and flexibility. Lead training and development of new team members, promoting continuous improvement and productivity. Exercise sound judgment and critical thinking to make decisions and take appropriate actions based on provided instructions or independent analysis. Provide support with administrative and immigration-related queries and participate in immigration projects as needed.### Job Requirements Bachelor's Degree in Human Resource, Business Administration, Travel, Tourism, Hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism, or a related field. 5-8 years of relevant experience handling high volume data, Data visualization tools, and Project management. Exceptional written and oral communication skills in English. Ability to draft articulate and persuasive communications. Accuracy and attention to detail. Ability to multitask and prioritize tasks appropriately. Strong proficiency with Microsoft Office applications (especially Word and Excel) and Data visualization tools (Power BI, Alteryx/Tableau). Efficient and accurate typing skills. Excellent analytical and problem-solving skills. Ability to work under tight deadlines and handle high volumes. Passionate and purpose-driven individual who seeks opportunities and is curious about learning. Inclusive mindset that embraces diverse perspectives and values differences. Advanced MS Excel with macros knowledge is an added advantage.
