Parts Manager

Location

Summary:

Key Responsibilities:

Inventory Management:

• Analyze sales data, forecasts, and market trends to determine appropriate inventory levels for all parts categories.
• Develop and implement inventory control strategies to maintain optimal stock levels, minimizing overstock and back-order situations.
• Coordinate with vendors and suppliers to ensure timely delivery of parts and negotiate favorable pricing and terms.
• Conduct regular inventory audits and cycle counts to maintain accurate records and identify discrepancies.

Parts Sales and Customer Service:

• Lead and motivate the parts department team to achieve sales targets and provide exceptional customer service.
• Train and develop team members on product knowledge, sales techniques, and customer service best practices.
• Respond promptly to customer inquiries, complaints, and special orders, ensuring customer satisfaction.
• Collaborate with the service department to ensure timely parts availability for repair and maintenance jobs.
• Analyze sales data and customer feedback to identify areas for improvement and implement strategies to enhance customer experience.

Operations Management:

• Oversee the daily operations of the parts department, ensuring adherence to company policies, procedures, and compliance regulations.
• Develop and implement efficient processes for parts receiving, stocking, and distribution.
• Manage the parts department budget, controlling expenses and maximizing profitability.
• Ensure proper maintenance and organization of the parts storage areas, equipment, and facilities.
• Collaborate with other departments, such as sales and service, to align operations and support overall dealership objectives.

Reporting and Administration:

• Prepare and present regular reports on parts sales, inventory levels, customer satisfaction, and operational metrics to senior management.
• Maintain accurate and up-to-date records of parts transactions, inventory levels, and vendor/supplier information.
• Stay current with industry trends, new product launches, and updates related to parts and accessories.