Job
Description
As a Partner Success Manager, you will play a crucial role in championing partnerships within the secured lending segment. Your primary responsibilities will include onboarding and managing lending partners, as well as steering the strategic vision for mutual growth and long-term success. This role will require you to leverage technology to refine customer journeys and work closely with internal teams and partners to ensure operational excellence. To excel in this role, you should ideally possess 3-5 years of experience in partner management or strategic planning, preferably within fintech or secured lending. Demonstrated success in developing strategic plans, fostering long-term partnerships, excellent communication, and relationship-building skills are essential. Strong organizational skills, technical aptitude in API integrations, and proficiency in data analysis are also key qualifications for this position. Your key responsibilities will involve strategic partnership planning, where you will develop and align long-term mutual visions and strategic objectives with lending partners. You will also identify growth opportunities, plan strategic initiatives, and drive mutual success and value. Additionally, you will lead a seamless onboarding process for new partners, customize experiences to align with strategic goals, and ensure efficient integration with the platform. Building and maintaining strong, long-term relationships with partners, overseeing daily operations, and coordinating technology solutions will also be part of your role. Furthermore, you will facilitate seamless API integrations, collaborate with technical teams to troubleshoot issues, analyze partner performance data for strategic insights, and enhance customer experiences through strategic interventions and technology solutions. Key performance indicators for this role include successful partner onboarding, achievement of strategic partnership goals, improved customer journey scores, and enhanced partner satisfaction and feedback scores. Overall, as a Partner Success Manager, you will be instrumental in driving the success of partnerships within the secured lending segment, fostering long-term relationships, and optimizing operational efficiency through strategic planning and technology solutions.,