Panel Helpdesk Agent (French Reading & Writing)

Description:

Role purpose: To onboard, train and support our panellists!

You will support panellists on all their purchases, managing purchase data related to categories such as grocery, fresh produce (dairy, bakery & meat), and alcohol.

This role is based in India but you will need to have very good level in French in order to be able to read, understand and answer emails.

This is a full time role based on working hours

Key Tasks:

• Onboarding (Training) new Panellists
• Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns
• Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel
• Communicate importance of engagement and the need for active participation
• Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning in particular with relation to recruitment and onboarding
• Communicate and be in touch with the Recruitment Project Manager daily
• Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest
• Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates
• Checking first month scans and addressing quality concerns
• Training panellist on rewards program

Knowledge and skills needed for success:

• Good interpersonal Skills
• Self motivated and can self-manage
• Professional proficiency in English
• Able to read and understand French
• Very good level in written French
• Excellent written and verbal communication skills to effectively communicate with diverse audiences.
• Ability to build and maintain strong relationships with key onshore stakeholders