Packaging- Officer - Marketing

Key Accountabilities:

• Key Account Management

  : Establish and maintain productive business relationships with existing customers. Expand business by securing repeat orders and generating new business opportunities.

• Customer Relationship Management

  : Understand and articulate customer requirements and expectations; negotiate terms and conditions that are favorable to the business.

• Customer Satisfaction

  : Provide prompt resolutions to customer complaints, ensuring 100% customer satisfaction.

• Business Development

  : Develop new clientele and achieve the sales generation targets set by the management.

• Sales Strategy & Target Achievement

  : Develop and execute sales strategies to meet or exceed the sales targets for the year.

• Coordination & Order Management

  : Coordinate with customer plants, commercial, and dispatch departments to ensure timely delivery of orders. Ensure manufacturing capacity aligns with order volumes and customer requirements.

• MIS Reporting

  : Update and manage information related to dispatches, operations, and payment collections for the assigned accounts.

• Market Intelligence

  : Explore market opportunities and keep track of competitor activities to identify growth areas.

• Payment Follow-up

  : Ensure timely collections from customers within the stipulated credit terms and limits.

Key Performance Indicators (KPIs):

• Sales Generation

  : Achievement of targeted sales figures and new business development.

• Customer Satisfaction

  : Measured by customer feedback and complaint resolution effectiveness.

• Dispatch Coordination

  : Timeliness and accuracy of order dispatches as per the customer's requirements and manufacturing capacity.

• Payment Collection

  : Timely collection of payments within the agreed credit period.

• Market Expansion

  : Number of new customers acquired and market opportunities explored.

• Report Accuracy

  : Timeliness and completeness of reports related to dispatches, orders, and payments.

• Customer Retention

  : Number of repeat orders and sustained business relationships.