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Cognizant
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PA- Systems Engineer

PA- Systems Engineer

Cognizant

0 years

0 Lacs

Bangalore Urban Karnataka India

Posted:2 weeks ago| Platform:

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Skills Required

service servicenow workflow management model collaborative resolve support development maintenance learning compliance troubleshooting communication technology certifications itil certification

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and resolving incidents supporting service desk operations and utilizing ServiceNow for efficient workflow management. With a hybrid work model and rotational shifts this position offers a unique opportunity to grow your skills in a collaborative environment.

Responsibilities

Manage and resolve incidents promptly to ensure minimal disruption to business operations.
Support service desk operations by providing timely and effective solutions to technical issues.
Utilize ServiceNow to streamline workflow management and enhance service delivery.
Collaborate with team members to identify and implement process improvements.
Monitor system performance and proactively address potential issues.
Assist in the development and maintenance of system documentation.
Provide technical support and guidance to users across the organization.
Participate in rotational shifts to ensure 24/7 support coverage.
Engage in continuous learning to stay updated with the latest industry trends and technologies.
Contribute to the development of best practices for incident management and service desk operations.
Ensure compliance with company policies and procedures in all technical activities.
Work collaboratively with cross-functional teams to achieve organizational goals.
Support the companys mission by delivering high-quality technical solutions that enhance productivity and efficiency.

Qualifications

Possess strong knowledge of incident management processes and tools.
Have experience with service desk operations and customer support.
Demonstrate proficiency in using ServiceNow for workflow management.
Show familiarity with Windows operating systems and troubleshooting techniques.
Exhibit excellent communication skills and the ability to work in a team-oriented environment.
Display a proactive approach to problem-solving and continuous improvement.
Hold a degree in Computer Science Information Technology or a related field.

Certifications Required

ITIL Foundation Certification ServiceNow Certified System Administrator

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PA- Systems Engineer